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Old 12-23-2009, 05:05 PM   #21
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Location: Naples
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I have Verizon everything-TV, internet, house phone and cell phones (since they bought out Alltel). As one post said, they are really great once they are in your house doing the work. I've never had a complaint about that either. It's their customer service call centers and billing departments that suck. You just go in circles trying to get someone to help with your problem. They have also told me they would do one thing, do something else and you just can't call them to say "you guys screwed up". It's next to impossible to get a problem resolved. Also, I've called to order a service like HBO and got a higher speed internet added on. Got to watch them. About a year ago the Tampa Tribune did a big front page article about their terrible service and I think some things got better but you couldn't prove it by me. I'm moving shortly and will certainly consider changing companies. I'm at $260 per month for their services and will be looking to save some money somehow.
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Old 12-23-2009, 07:16 PM   #22
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Join Date: Dec 2008
Posts: 8,978
Well....I called Verizon local customer service, explained my problem, and was routed to FIOS technical support (! I don't have the service yet, what is there to support !).

Technical Support contacted the "dispatch service" and verified that my new appointment is "first thing in the morning, 29 December." He then undermined my confidence by stating (unasked) that a) he is "only a technical geek" who doesn't run Dispatching and b) Dispatching can't control when technicians have trouble (or don't feel like) reporting to work. The mysterious voice-bot call remains unexplained. Doo-doo-doo-doo-doo-doo-doo...

Johnnie36 said it best: the Verizon gambit is to keep routing you round and round to folks who can't do anything. Others have noted that the only choices for 'triple play' comms are Verizon FIOS and COMCAST, and both are notorious for customer service. I guess people are clamoring so hard for these services, the companies see no reason to clean up their act.

Interesting that folks have had great experience with Verizon wireless service. Could this be due to more competition in the wireless realm?

As for calling Verizon HQ to waste their employees' time, wouldn't that be cutting off my nose to spite my face? Thanks for the suggestion about making a formal complaint, though. I will look into how that is done.

Wish me luck,

If you understood everything I say, you'd be me ~ Miles Davis
'There is only one success – to be able to spend your life in your own way.’ Christopher Morley.
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Old 12-23-2009, 07:31 PM   #23
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Join Date: Feb 2008
Posts: 106
I've found Verizon doesn't communicate internally either. They'll finally send someone to fix whatever's wrong, job's done and everything is working fine. Two days later they call to say they're sending someone tomorrow. Huh? I've had that happen a couple of times.
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Old 12-24-2009, 12:25 AM   #24
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I know you are going for the whole package.... but I got Dish and so far have been satisfied....

They installed two dishes at my old house (for some reason, what I was getting was from two sats)... the guys came when promised and took their time to do a good install...

They changed one of the sats and had to come out and install a special dish that can get two sats... cost me nothing... came when they said...

MOVED... and they came to put a new dish on the back of the garage (even though there was one there... pesky two dish thingy... wonder why)... the only problem I had is they did not want to run the wires inside the house as it was NOT EASY... and my wife did not want a wire running around the floor from one side of the room to the other.... so, they drilled a hole in the wall and put in new wires... I probably can hook it up where you could see it in any room (this house has phone and cable in every room)... but don't really need it... again, no cost to me for this...

LAST... my DVR decided to die... called up and they determined it was dead, as the paddles would not get the heart beating again... FED-EXed out a new one and I got it installed in a few minutes... called and got it registered in a few minutes... again, no cost (well, this I THINK I am paying for somehow as they kept telling me how much it was going to cost, but for ME it was 'free'... I know nothing is free, so I am sure there is a charge on my bill that I do not know about).....

So, IMO, their customer service is great...
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Old 12-24-2009, 12:59 AM   #25
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Originally Posted by Amethyst View Post
Folks, do you have any suggestions for getting any degree of satisfaction from Verizon?
Verizon has been in the process of selling their landline operations in 14 states to Frontier Communications for the last few months. I live in one of the affected states. I don't see how Verizon/Frontier can avoid screwing the works up royally while this sale is going on.

I guess what I am saying is that, depending on where you live, this is a terrible time to expect satisfaction from Verizon.
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bad customer service, fios, verizon

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