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Old 01-30-2021, 01:51 PM   #41
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Originally Posted by Texas Proud View Post
Not sure about Schwab but I transferred a few accounts to Fidelity with zero problems... and all completed in a couple of days...

Really shocked how quickly they were able to do it compared to Vanguard....
The fund was successfully transferred by pulling from Vanguard. The fund is in the transfer process now and will show up in our Schwab brokerage on Monday. So it is likely to be 3 business days total.

Thanks to all for the help.
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Old 01-30-2021, 09:50 PM   #42
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I never really have a reason to call them. What kind of questions are people asking that they need to call in? I generally prefer to use secure message or chat.

I have accounts with E*TRADE, Fidelity, Vanguard and TD Ameritrade.

I think E*TRADE and Fidelity have the best websites. Vanguard is the worst.

I recently tried to send them a secure message and the form crashed with a 404 error. Basically was trying to see if there was a way i could deposit money from my bank using the routing number and account number. I don’t think it’s possible to do this. You can initiate a transfer from Vanguard side but not the other way around.
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Old 01-30-2021, 11:07 PM   #43
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Iíve been pretty pleased with Fido. I called on a Friday, last day of the month, high volume day based on all the Reddit excitement and they put me in the callback queue. I found the info I needed on their website and missed the callback but they tried twice at 15 and 25 minutes after my request.
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Old 01-31-2021, 06:24 AM   #44
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I never really have a reason to call them. What kind of questions are people asking that they need to call in? I generally prefer to use secure message or chat.

I have accounts with E*TRADE, Fidelity, Vanguard and TD Ameritrade.

I think E*TRADE and Fidelity have the best websites. Vanguard is the worst.

I recently tried to send them a secure message and the form crashed with a 404 error. Basically was trying to see if there was a way i could deposit money from my bank using the routing number and account number. I donít think itís possible to do this. You can initiate a transfer from Vanguard side but not the other way around.
We have links from Bank to Vanguard (and Vanguard to Bank), so we can push to Vanguard from our Bank. But you have to establish the link with trial deposits and withdrawals, and then verify those amounts.

Hope I understood your comment.
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Old 02-02-2021, 05:41 PM   #45
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I did 18 rollovers, all but one to schwab. Never had any customer service issues. I had an account number issue presaging divorce (deposits went to old account, withdrawals from new) that led to many bouced checks. Schwab fixed the whole thing at their time and expense.

They don't provide hand-holding, no sales pressure. I have only called once or twice a year, never any issues. I have used their internal chat service that works quite well on the website. The TD merger has strained relations with RIA folks that custody, but small beer for the current retail user.

I have been steady on with schwab now since early 90's. I am on my third consultant now, since I moved house and lost my local folks in Raleigh.

I only used Fido and VG with 401k's, all of which ultimately rolled to IRA, and thence to Roth.
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Old 02-02-2021, 06:12 PM   #46
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Vanguard is ridiculous. The entire experience is crap especially the web interface. Vanguard does NOT want you trading so they place time barriers to clearing a trade. I sold some TLT 10 days ago and the trade still hasn't cleared. Vanguard has basically become an ETF business with ETF's traded on every major platform. One of my professionally managed 401K's, with custody on FIDO, went from JP Morgan funds to Vanguard target funds, so there is no special advantage to owning Vanguard on the Vanguard platform. ETrade is a good trading or investing platform but their tax dox ore crap. Fido is the best IMHO. They have the best interface easy to trade, easy to invest, easy to pay bills, a cash back credit card. Most everything can be done on the website without a need for a human. The tax dox are very easy to navigate.
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Old 02-02-2021, 06:17 PM   #47
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I've been with Schwab for 20+ years and if you asked me even a year ago I'd say "they are great", but last 12 months the chat feature is really weak and I emailed a week ago and just realized I never heard back. Pretty disappointing.
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Old 02-03-2021, 04:58 AM   #48
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Vanguard is ridiculous. The entire experience is crap especially the web interface. Vanguard does NOT want you trading so they place time barriers to clearing a trade. I sold some TLT 10 days ago and the trade still hasn't cleared. Vanguard has basically become an ETF business with ETF's traded on every major platform. One of my professionally managed 401K's, with custody on FIDO, went from JP Morgan funds to Vanguard target funds, so there is no special advantage to owning Vanguard on the Vanguard platform. ETrade is a good trading or investing platform but their tax dox ore crap. Fido is the best IMHO. They have the best interface easy to trade, easy to invest, easy to pay bills, a cash back credit card. Most everything can be done on the website without a need for a human. The tax dox are very easy to navigate.
Iím hoping to be able to import the tax docs straight in to TurboTax (back to this after 3 yrs of HRB). Does the e*Trade data not import properly? They are a candidate firm for me still.

Iím still evaluating all the brokerages for a potential home for my IRAs. I donít love Fidelityís mobile app so far, but I really think I must move from Vanguard. VG canít handle my level of account/trade data, it seems. Itís literally click - wait one thousand Mississippi x10 - next click. My DH has much simpler accounts and far less queued activity and gets response in less than two Mississippi. Hopefully Fido or eTrade wonít bog down on me once I get everything all set up over there.
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Old 02-03-2021, 08:10 AM   #49
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Long time customer of both. Same 'asset class' at both. Service at Schwab is FAR better than Vanguard over past few years. The only reason I still have a Vanguard account is that my employer 401k is there and I am still getting some employer contributions.
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Old 02-03-2021, 08:17 AM   #50
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Nobody here is switching to Robinhood?
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Old 02-03-2021, 08:19 AM   #51
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Nobody here is switching to Robinhood?
No, but a bunch of ex-Robinhood traders are moving to Fidelity.
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Old 02-03-2021, 08:22 AM   #52
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Been a customer of Vanguard for 12 years. In the past year, I have noticed a decline in customer svc, too.
1. now, you have to search around the website for the Vanguard phone number to call.
2. On hold for 30 minutes ( the rep was very helpful)
3. Trying to transfer money from Ally Bank to Vanguard. I followed Vanguard's instructions perfectly, it's now been 27 days. still not complete. Why? partially because Vanguard sat on my documentation for at least 10 days.
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Old 02-04-2021, 12:05 PM   #53
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I have had to call in to Fidelity two times in the last month... my impression is, they are working from home and answer the phone if they aren't too busy doing stuff at home... when you do get ahold of them and ask your question(s) they never have the answer and will put you on hold as they call who ever they get the answer from, then come back on the phone to relay the question... if you ask another question your on hold again... and if you need them to adjust one of your accounts they put you on hold and come back and say the " people in the home office " will take care of it, may take upto 5 business days.... and you get this strange feeling the " people in the home office " is more than likely off shore... perhaps India and my assigned support specialist is from India... does that tell you anything.... oh...and for some reason they report corporate bond valuation on " 3rd party pricing " and when you ask them who that 3rd party is... they don't know...so you better have a calculator at home and understand your true value of their bonds is what you can sell the bond back to them at any given time... and selling a bond back to them isn't that hard but you do need to pay attention cause you could sell 10 bonds at once but get different prices for several of the bonds... so again, you never know your true valuation until you sell and the money is in the account...
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Old 02-04-2021, 12:51 PM   #54
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I never really have a reason to call them. What kind of questions are people asking that they need to call in? I generally prefer to use secure message or chat.
I hate, Hate, HATE trying to talk to any kind of CSR on the phone, but today I was forced to call TDA. Long story short, I moved my brokerage account away from TDA but maintained an inherited IRA with them (for the time being). I got a notice that my brokerage account would be closed as soon as the funds were moved...and they did. The problem was that the IIRA was linked to the brokerage account/user ID and I could no longer log in. I tried 100 different ways to "recover" the account all to no avail...I HAD to call in.

Well, after being on hold for an hour and twenty minutes, I was able to finally talk to a CSR. She was state based (working from home and had to fess up when her dog started barking) and was able to help me (they had to create a whole new online account!) fairly quickly. I think it's pretty ridiculous that I wasn't able to recover the online account (or create a new one) without calling. I already had 2FA enabled as well as security questions, PIN and "secret word"...yet I had to call.

OH, and there was no "call back que"...I had to sit on the line. With that experience alone, I will probably move the IIRA over to FIDO as well. Hopefully I can do that without calling anyone.
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Old 02-04-2021, 01:02 PM   #55
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I can assure you if you had that exact problem with FIDO you would need to call in there also.... I can buy/sell/withdraw/deposit without there help... other wise you got to call them for everything...Its not the calling thats the problem... the problem is they are more worried about whats going on at home, while working from home and they don't know any of the answers to your questions... one asked me for my question, I asked her back if she knew anything about corporate bonds... she said NO... I said put me on with someone with at least some knowledge... terrible these days... sometimes when talking with them they act like they are economic students working part time...
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Old 02-04-2021, 01:05 PM   #56
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... Well, after being on hold for an hour and twenty minutes, I was able to finally talk to a CSR. She was state based (working from home and had to fess up when her dog started barking) and was able to help me (they had to create a whole new online account!) fairly quickly. I think it's pretty ridiculous that I wasn't able to recover the online account (or create a new one) without calling. I already had 2FA enabled as well as security questions, PIN and "secret word"...yet I had to call.

OH, and there was no "call back que"...I had to sit on the line. With that experience alone, I will probably move the IIRA over to FIDO as well. Hopefully I can do that without calling anyone.
Re Schwab and TDA, I would counsel patience over apoplexy.

The acquisition closed in early October. Since then I am sure it has been a planning and management nightmare to integrate front offices, back offices, account records, call centers, etc. Something like 11 millions TDA accounts, adding 30% to Schwab's total. Probably a few hundred pounds of paperwork for the SEC as well. Oh, and then there is this pandemic problem ... I have a mixture of awe and sympathy for the people trying to accomplish this.
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Old 02-04-2021, 01:26 PM   #57
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I asked her back if she knew anything about corporate bonds... she said NO... I said put me on with someone with at least some knowledge... terrible these days... sometimes when talking with them they act like they are economic students working part time...
Save yourself a lot of time--unless it is really simple, no one at Fido will give you answers about bonds except their bond desk. Just ask for the bond desk at the get-go, even their auto answer service will connect you.
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Old 02-04-2021, 01:36 PM   #58
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Save yourself a lot of time--unless it is really simple, no one at Fido will give you answers about bonds except their bond desk. Just ask for the bond desk at the get-go, even their auto answer service will connect you.
+1 True for the Schwab bond desk as well. At Schwab at least, the bond guys are not paid commissions so they can give you fiduciary-quality advice with no agency problem.

I have the direct phone number for a good guy there. I brokerchecked him and he has 17 years of experience in the business. Definitely not an economics students working part time.
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Old 02-04-2021, 01:48 PM   #59
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I had reason to call Fidelity for help. I received a partial settlement for $9700 from Megacorp in a newly established Netbenifits account. The address was wrong and it wouldn't let me do anything. I got a netbenifits person, WFH with her dog disrupting the conversation, who changed my address but couldn't help me roll it out to Fidelity. She put me on hold for someone to help. I was interrupted and when you got back to holding I established a new account and set up the rollover myself.
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Old 02-04-2021, 02:42 PM   #60
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Today I go to log in and they added a "too many calls" bug to their web page.

Maybe they should solve the problem by hiring more CSRs? They had all that favorable publicity a few years ago and were not prepared for more volume?
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