Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
Old 02-04-2021, 02:58 PM   #61
Recycles dryer sheets
 
Join Date: Apr 2018
Posts: 431
Just had a one hour call with Schwab rep after he called me back. It said 15 minutes to call back but it was probably closed to 5 minutes. The rep was very helpful and knowledgeable about basic option trading. I was thinking about buying a put option on Gamestop (GME). This is not a safe move but, lets be real, GME was "crazy" how it flew up to +/-$400 and is a dying brick-and-mortar store. It's around $70 right now and will probably continue to drop to where it was +/-$10.

End result, didn't make any options buy because it is easier to continue the trend of S&P500 index, Tesla, and Microsoft stocks.

PS Tesla did not release FSD yet and it has a great chance of BUMPING its stock.

Sorry for switching swim lanes, the Schwab call was a very short wait and they called me back to avoid waiting on hold and listening to elevator music. The rep was very friendly and helpful.
FIREarly is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 02-04-2021, 03:29 PM   #62
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Car-Guy's Avatar
 
Join Date: Aug 2013
Location: Citizen of Texas
Posts: 7,789
I've been with Schwab for almost 40 years now and have always felt their customer service is among the best "in any industry". I've had a few account executives over the years that I had personality clashes with but a quick call to their boss or the customer service hot line fixed that. (Switched AE's asap)

Here's a specific/recent example of why I think they have pretty good customer services:

The past few weeks I understand all the brokerage firms have been having technical problems with all the record high volumes. (System overloads) Schwab had their share too... For a couple of days, trades were delayed, especially in the mornings... I'm a pattern trader and I had a coupe of trades that were delayed for several minutes and I "estimated" those delays cost me about $500.. Not a lot lot of money but it's disturbing when you are making quick trades... Anyway, I sent an email to my AE explaining my dissatisfaction... He explained what was happening and acknowledged that was not an excuse and apologized on behalf of Schwab and told me he'd send my concerns "up the line". Apparently he did since his boss called me today apologizing again for their problems and credited my account for my "estimated" losses due to their system trade delay problems...

That's an example of pretty good customer service, IMO..
__________________
I don't know how to act my age since I've never been this old before.
Car-Guy is offline   Reply With Quote
Old 02-04-2021, 03:56 PM   #63
Thinks s/he gets paid by the post
 
Join Date: Jun 2004
Location: W Wash
Posts: 1,570
Quote:
Originally Posted by Car-Guy View Post
I've been with Schwab for almost 40 years now and have always felt their customer service is among the best "in any industry". I've had a few account executives over the years that I had personality clashes with but a quick call to their boss or the customer service hot line fixed that. (Switched AE's asap)

Here's a specific/recent example of why I think they have pretty good customer services:

The past few weeks I understand all the brokerage firms have been having technical problems with all the record high volumes. (System overloads) Schwab had their share too... For a couple of days, trades were delayed, especially in the mornings... I'm a pattern trader and I had a coupe of trades that were delayed for several minutes and I "estimated" those delays cost me about $500.. Not a lot lot of money but it's disturbing when you are making quick trades... Anyway, I sent an email to my AE explaining my dissatisfaction... He explained what was happening and acknowledged that was not an excuse and apologized on behalf of Schwab and told me he'd send my concerns "up the line". Apparently he did since his boss called me today apologizing again for their problems and credited my account for my "estimated" losses due to their system trade delay problems...

That's an example of pretty good customer service, IMO..
+1 Excellent example and standard to rate with for others
One sure bet, Vanguard would not have even refunded postage much less $500
nwsteve is offline   Reply With Quote
Old 02-04-2021, 04:15 PM   #64
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
ExFlyBoy5's Avatar
 
Join Date: May 2013
Location: ATL --> Flyover Country
Posts: 6,449
Quote:
Originally Posted by OldShooter View Post
Re Schwab and TDA, I would counsel patience over apoplexy.

The acquisition closed in early October. Since then I am sure it has been a planning and management nightmare to integrate front offices, back offices, account records, call centers, etc. Something like 11 millions TDA accounts, adding 30% to Schwab's total. Probably a few hundred pounds of paperwork for the SEC as well. Oh, and then there is this pandemic problem ... I have a mixture of awe and sympathy for the people trying to accomplish this.
Perhaps, but the fact remains that there was no decent reason that I couldn't accomplish this online. Once I talked to the CSR, it was resolved in less than 2 minutes. And M&A in the brokerage world isn't new...COVID not withstanding, so I find that excuse...well, as a customer, I don't care. They want to be massive, then they need to figure it out.
__________________
FIRE'd in 2014 @ 40 Years Old
Professional Retiree
ExFlyBoy5 is offline   Reply With Quote
Old 02-04-2021, 05:16 PM   #65
gone traveling
 
Join Date: Sep 2014
Posts: 225
Quote:
Originally Posted by nwsteve View Post
Save yourself a lot of time--unless it is really simple, no one at Fido will give you answers about bonds except their bond desk. Just ask for the bond desk at the get-go, even their auto answer service will connect you.
ha..ha... I have done that too in the past... straight to the bond desk... they don't like you asking questions like why their positions haven't updated in months or why they still use 3rd party pricing for valuations... ever try to buy a bond from fidelity at the 3rd party price...how about selling a bond at 3rd party price.. the answer is NO.. because they won't allow it to happen, but they have no problem telling you that your account is worth so much based on that 3rd party price... the way it really works... you log on... you want to buy 10 bonds...you look at the depth of book.. there you will look at the Ask price.. but be careful because there in the depth of book it most likely will show several different ask prices and the mins to purchase at that price and how many they have to sell.. so you want to buy 10 bonds... but the ask price is over the 3rd party price and they only have 3 bonds to sell at the ask price and so you make that buy... so now you have to make another buy and so on and so on... it could take you 3 or more buy attempts... and you will never get your target price... so now you have the bonds in place... and its the same way if you want to sell the bonds later.. they may buy a couple bonds at a time and at the price they want to pay... and sooner or later you get all 10 bonds sold... its a bit of a pain...
dixter is offline   Reply With Quote
Old 02-04-2021, 06:11 PM   #66
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Aug 2004
Location: Laurel, MD
Posts: 6,992
Quote:
Originally Posted by dixter View Post
I have had to call in to Fidelity two times in the last month... my impression is, they are working from home and answer the phone if they aren't too busy doing stuff at home... when you do get ahold of them and ask your question(s) they never have the answer and will put you on hold as they call who ever they get the answer from, then come back on the phone to relay the question... if you ask another question your on hold again... and if you need them to adjust one of your accounts they put you on hold and come back and say the " people in the home office " will take care of it, may take upto 5 business days.... and you get this strange feeling the " people in the home office " is more than likely off shore... perhaps India and my assigned support specialist is from India... does that tell you anything.... oh...and for some reason they report corporate bond valuation on " 3rd party pricing " and when you ask them who that 3rd party is... they don't know...so you better have a calculator at home and understand your true value of their bonds is what you can sell the bond back to them at any given time... and selling a bond back to them isn't that hard but you do need to pay attention cause you could sell 10 bonds at once but get different prices for several of the bonds... so again, you never know your true valuation until you sell and the money is in the account...


Thatís very very different from my experience. I like to do everything on my own but the two 401kís I have there usually require me to call in a few times per year. Lately itís a call back when itís my turn. Although they are definitely working from home in some cases I never got an impression I was interrupting their daytime tv drama watching. I make a point of chatting these folks up and they are usually in Boston or Cincinnati, definitely not India. I sure hope my experience wonít deteriorate to what you are reporting. I donít think Iíd put up with that. We do have brand new brick and mortar nearby but of course it is not open right now.
__________________
...with no reasonable expectation for ER, I'm just here auditing the AP class.Retired 8/1/15.
jazz4cash is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Fido bill pay and the newer Fido CC bingybear FIRE and Money 6 03-02-2017 08:44 AM
Fido's Customer Service - Going Downhill? gindie FIRE and Money 16 04-03-2008 07:17 PM
Why vanguard's expenses are so cheap, lousy customer service/hidden fees Olav23 FIRE and Money 57 03-18-2007 05:20 AM
Vanguard Customer Service Story yakers Other topics 12 08-17-2006 01:10 PM
Fidelity vs vanguard customer service Roger_R FIRE and Money 9 07-01-2004 06:21 PM

» Quick Links

 
All times are GMT -6. The time now is 04:37 PM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2022, vBulletin Solutions, Inc.