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06-16-2020, 10:26 PM
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#41
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Thinks s/he gets paid by the post
Join Date: May 2005
Location: Portland
Posts: 1,713
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Quote:
Originally Posted by Buckeye
My deceased friend's son texted me today to tell me he had spoken with his contact at the funeral home. The gentleman has worked at this funeral home for years.
Funeral home guy says he has encountered multiple people who have had issues with burial reserve CD's getting 'lost' at Wells Fargo.
Well, isn't that interesting!
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I'm shocked
https://youtu.be/P8cxRnz0G14
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06-17-2020, 01:07 AM
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#42
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Thinks s/he gets paid by the post
Join Date: Feb 2004
Location: Switzerland
Posts: 1,047
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This would make a great “Sixty Minutes” story about how Wells Fargo cheats little old ladies! Your story is a warning that we should keep good records as our own failsafe.
__________________
FIREd, April 1, 2015. My Retirement Benefits Package includes: 6 months vacation, twice a year.
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06-17-2020, 08:37 AM
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#43
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Recycles dryer sheets
Join Date: May 2011
Posts: 325
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Doo not like to deal with Wells Fargo
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06-17-2020, 01:54 PM
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#44
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Thinks s/he gets paid by the post
Join Date: May 2006
Location: Orlando
Posts: 2,656
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Quote:
Originally Posted by Scrapr
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I should have thought of checking with the funeral home to see whether others have had the same issues. That was a big miss. I'm really glad her son had this conversation. Looking forward to providing more info to the OCC once the case is opened. Only a summary of the issue and no documentation is submitted with the claim initially.
The evidence supporting my friend's claim:
1. The original certificates in hand.
2. 1099-INT's up to Wells Fargo takeover.
3. Handwritten note referencing the value of the CD's in 2010.
4. A letter acknowledging my friend asked about the value in 2015.
5. Other customers of the funeral home having the same problem with Wells Fargo.
6. Wells Fargo's pathetic reputation.
The evidence supporting Wells Fargo's position:
1. "We have no record of the CD's."
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06-17-2020, 06:08 PM
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#45
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Nov 2010
Location: Sarasota, FL & Vermont
Posts: 36,364
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Quote:
Originally Posted by Buckeye
.... The evidence supporting Wells Fargo's position:
1. "We have no record of the CD's."
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My position would be that I have evidence of the CD... unless you (Wells Fargo) have evidence that the CD has been paid then it it still in-force and you need to pay it.
__________________
If something cannot endure laughter.... it cannot endure.
Patience is the art of concealing your impatience.
Slow and steady wins the race.
Retired Jan 2012 at age 56
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06-17-2020, 06:33 PM
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#46
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Mar 2016
Posts: 8,968
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Yup. The lack of 1099's is by far the most damning evidence as it's law.
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06-17-2020, 06:55 PM
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#47
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Thinks s/he gets paid by the post
Join Date: Jan 2011
Location: Fair Lawn
Posts: 2,961
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My DW has had great success, when having a problem with a company, sending an email to the CEO. Give some thought to having your friend's son send such an email stating 3 things:
numbers of the 2 CD's
Lack of cooperation from prior dealing with Wells Fargo employees
That complaint has already been filed with Comptroller of Currency
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06-17-2020, 10:10 PM
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#48
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Thinks s/he gets paid by the post
Join Date: May 2006
Location: Orlando
Posts: 2,656
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Quote:
Originally Posted by pb4uski
My position would be that I have evidence of the CD... unless you (Wells Fargo) have evidence that the CD has been paid then it it still in-force and you need to pay it.
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I agree with you. We just have to find someone to force Wells Fargo to accept responsibility and pay up. We're hoping that's the OCC. If it's not the them, I will pursue small claims court as another poster suggested.
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06-17-2020, 10:13 PM
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#49
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Thinks s/he gets paid by the post
Join Date: May 2006
Location: Orlando
Posts: 2,656
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Quote:
Originally Posted by mystang52
My DW has had great success, when having a problem with a company, sending an email to the CEO. Give some thought to having your friend's son send such an email stating 3 things:
numbers of the 2 CD's
Lack of cooperation from prior dealing with Wells Fargo employees
That complaint has already been filed with Comptroller of Currency
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I'm sure the rot at Wells Fargo flows from the top. The CEO and the OCC can hash it out.
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06-17-2020, 10:15 PM
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#50
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Thinks s/he gets paid by the post
Join Date: May 2006
Location: Orlando
Posts: 2,656
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Quote:
Originally Posted by RobbieB
Yup. The lack of 1099's is by far the most damning evidence as it's law.
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And if Wells Fargo lost track of her (which would be very hard to do), the money should be sitting in FL unclaimed funds.
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06-17-2020, 11:32 PM
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#51
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Aug 2004
Location: Laurel, MD
Posts: 8,327
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What I don't understand is why WF can get away with claiming "we can't find it/ we know nothing". Since you have the certificate # they should be required to provide proof to credentialed family member of the disposition of certificate #XYZ4.
__________________
...with no reasonable expectation for ER, I'm just here auditing the AP class.Retired 8/1/15.
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06-18-2020, 03:48 AM
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#52
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Nov 2010
Location: Sarasota, FL & Vermont
Posts: 36,364
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Quote:
Originally Posted by jazz4cash
What I don't understand is why WF can get away with claiming "we can't find it/ we know nothing". Since you have the certificate # they should be required to provide proof to credentialed family member of the disposition of certificate #XYZ4.
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+1 if they can't provide the documentation when it was redeemed... a withdrawal request signed by the deceased... and where the proceeds were sent or a cancelled check for the proceeds then they can't refute the other evidence that the CD still exists.
But still a great lesson for us all to keep good track of all things financial that are significant.
__________________
If something cannot endure laughter.... it cannot endure.
Patience is the art of concealing your impatience.
Slow and steady wins the race.
Retired Jan 2012 at age 56
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06-18-2020, 09:10 AM
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#53
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Thinks s/he gets paid by the post
Join Date: Jan 2019
Location: Sunny California
Posts: 2,616
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Quote:
Originally Posted by Buckeye
I'm sure the rot at Wells Fargo flows from the top. The CEO and the OCC can hash it out.
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The OCC does not do much more than pass the complaint along. I filed a complaint last year on Synchrony bank lying to me and taking more than three weeks to transfer IRA funds to another institution. Customer service insisted the finds were transferred the day after my request and must be lost but they would not reissue the check for a full month. When the other institution finally got the funds, I requested a copy of the envelope and sure the postmark date was three weeks after my request. After my complaint Synchrony called me once and left a voice mail. I called back within a few minutes and three times after that with no return phone call. They sent me a small check for my loss of interest along with a letter that they had attempted to contact me multiple times which was a lie and reported to OCC that case was resolved. OCC then closed my complaint without communicating with me to see if I was satisfied.
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06-18-2020, 10:13 AM
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#54
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Thinks s/he gets paid by the post
Join Date: Mar 2013
Location: Coronado
Posts: 3,706
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Quote:
Originally Posted by pb4uski
+1 if they can't provide the documentation when it was redeemed... a withdrawal request signed by the deceased... and where the proceeds were sent or a cancelled check for the proceeds then they can't refute the other evidence that the CD still exists.
But still a great lesson for us all to keep good track of all things financial that are significant.
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How long would you expect a bank to be able to provide such documentation? I really hope that OP is able to get satisfaction, but I'm afraid the Comptroller is going to say something like "sorry, but it's been 10 years during which the owner made no effort to inquire about the missing funds or report the lack of a 1099, and banks are only required to retain docs for 7 years, so you're out of luck". What if it had been 20 or 30 years instead of 10? There's got to be some limit. I don't know what it is, and I'm just guessing at 7 since that's how long statements are available online.
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06-18-2020, 10:34 AM
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#55
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Aug 2004
Location: Laurel, MD
Posts: 8,327
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Quote:
Originally Posted by cathy63
How long would you expect a bank to be able to provide such documentation? I really hope that OP is able to get satisfaction, but I'm afraid the Comptroller is going to say something like "sorry, but it's been 10 years during which the owner made no effort to inquire about the missing funds or report the lack of a 1099, and banks are only required to retain docs for 7 years, so you're out of luck". What if it had been 20 or 30 years instead of 10? There's got to be some limit. I don't know what it is, and I'm just guessing at 7 since that's how long statements are available online.
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I would expect a bank to be able to provide such documentation indefinitely. The original issuer sold what was essentially a term life certificate. Another institution (WFC) took on that obligation. They shouldn't be able to say "it's too hard to figure it out".
I don't recall if this was addressed.....is there FDIC coverage for this certificate?
__________________
...with no reasonable expectation for ER, I'm just here auditing the AP class.Retired 8/1/15.
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06-18-2020, 12:25 PM
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#56
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Thinks s/he gets paid by the post
Join Date: May 2006
Location: Orlando
Posts: 2,656
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Quote:
Originally Posted by jazz4cash
What I don't understand is why WF can get away with claiming "we can't find it/ we know nothing". Since you have the certificate # they should be required to provide proof to credentialed family member of the disposition of certificate #XYZ4.
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They get away with it because they can, I guess. I agree with you that, given the son has the original certificates, the onus is on Wells Fargo to show him when the payout was made. But right now their response is, "Too bad, so sad!" We just need to find the bigger bully to get them to do the right thing. Hopefully, that is the OCC.
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06-18-2020, 01:16 PM
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#57
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jun 2006
Location: Boise
Posts: 7,882
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CFPB might also help. Not sure.
__________________
"At times the world can seem an unfriendly and sinister place, but believe us when we say there is much more good in it than bad. All you have to do is look hard enough, and what might seem to be a series of unfortunate events, may in fact be the first steps of a journey." Violet Baudelaire.
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06-18-2020, 01:59 PM
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#58
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Thinks s/he gets paid by the post
Join Date: Jan 2011
Location: Fair Lawn
Posts: 2,961
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Another suggestion: Your local Congressman
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06-18-2020, 03:45 PM
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#59
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Recycles dryer sheets
Join Date: Sep 2006
Location: clearwater
Posts: 439
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Quote:
Originally Posted by pb4uski
+1 if they can't provide the documentation when it was redeemed... a withdrawal request signed by the deceased... and where the proceeds were sent or a cancelled check for the proceeds then they can't refute the other evidence that the CD still exists.
But still a great lesson for us all to keep good track of all things financial that are significant.
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and the 1099 b showing the sale proceeds --
tell them the onus is on them to prove that it was cashed out -- you have already proved it existed. They need to prove it was redeemed there is a 1099 that was issued at that time, as well a the interest statements thru the year of redeemedtion. They need to provide you that information. Or pay up
Congressman have an office for dealing with these types of issues. They do marvelous work. I had them help me with VA b benefits for my mother. and it worked.
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06-18-2020, 03:52 PM
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#60
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Recycles dryer sheets
Join Date: Sep 2006
Location: clearwater
Posts: 439
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irs would have tax transcripts also -- you could get those and look thru all of them to see what was reported
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