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Old 12-20-2018, 09:31 AM   #81
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I hope you aren't moving to VG because you think you'll get a more useful "flagship support representative." Ours have been useless. They specialize in getting back to you very quickly, with verbose emails that, when parsed, show that they didn't really understand the question, and didn't know enough to say so. I haven't asked them for help in years.

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Old 12-20-2018, 10:48 AM   #82
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Here is the link I have, it's only the $20 off. I'm new to fido though.
https://www.fidelity.com/tax-information/overview
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Old 12-20-2018, 04:43 PM   #83
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I can't find the offer either, even though my circumstances are virtually identical to this time last year (still "Fidelity Premium Services", still slightly under $1M).

I have made sure all the cards are enabled on my summary page.

Maybe they are staging availability to avoid overloading Intuit's servers. Or maybe I am out of luck this year :-(
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Old 12-20-2018, 05:40 PM   #84
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Originally Posted by 38Chevy454 View Post
Thanks to the previous posts that clarified the process, especially to Cobra9777. I got the free Premier dowload to work for me. The hangup is you need to first log into or create your Turbotax account, then do the "Products & Pricing" tab at the top and follow through with the "CD/Download Products", go through putting in credit card info even though total will be $0.00 and then once the order is completed you get the link to download the program to your computer. Otherwise the Turbotax online tries to get you to do it online if you just click on the "Start Premier" on the page where the "Products & Pricing" tab is. I prefer the download version.
I've never had to input credit card info. before and I don't know why they want one now.

It properly shows $0.00 for the price but it won't let me proceed until I put in a valid number. I tried putting in random numbers and it's checking to make sure it's valid.

Anyone else able to download without putting in billing info.?

I've been downloading for about 5 years now, this is the first time I'm running into this BS.
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Old 12-20-2018, 05:52 PM   #85
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AFAIK, I've always had to put in a credit card for a zero charge, just like I've always had to sign in to my actual Turbotax account when doing it. Nothing new. Are you really sure about not putting it in before?
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Old 12-20-2018, 06:07 PM   #86
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I've never had to input credit card info. before and I don't know why they want one now.

It properly shows $0.00 for the price but it won't let me proceed until I put in a valid number. I tried putting in random numbers and it's checking to make sure it's valid.

Anyone else able to download without putting in billing info.?

I've been downloading for about 5 years now, this is the first time I'm running into this BS.
If you need a card number to use that doesn't belong to anyone, try Visa 4111 1111 1111 1111. Use any 3-digits for the CVV and pick an expiration date in the future. This is a well known number that's used for testing payment software. It won't work if the system actually sends the number over to the payment processor for authorization, but if they're just locally validating the number before deciding that they don't need to process a $0 charge it should get you past that point.
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Old 12-20-2018, 07:26 PM   #87
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AFAIK, I've always had to put in a credit card for a zero charge, just like I've always had to sign in to my actual Turbotax account when doing it. Nothing new. Are you really sure about not putting it in before?
Maybe not absolutely sure.

Just don't recall having to do it before.

So everyone else has been inputting their card numbers to get the download?
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Old 12-20-2018, 07:29 PM   #88
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If you need a card number to use that doesn't belong to anyone, try Visa 4111 1111 1111 1111. Use any 3-digits for the CVV and pick an expiration date in the future. This is a well known number that's used for testing payment software. It won't work if the system actually sends the number over to the payment processor for authorization, but if they're just locally validating the number before deciding that they don't need to process a $0 charge it should get you past that point.
That worked!

We need to save this thread.
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Old 12-20-2018, 07:40 PM   #89
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I think everyone's Summary Page may be different. To see the Turbo Tax link I had to click on the Customize link (upper right corner) and add it. See my post 59.
OK - we can try this.

But I have a feeling we're going to have to make a call to the client group this year.
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Old 12-21-2018, 12:48 AM   #90
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Originally Posted by braumeister View Post
AFAIK, I've always had to put in a credit card for a zero charge, just like I've always had to sign in to my actual Turbotax account when doing it. Nothing new. Are you really sure about not putting it in before?
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Maybe not absolutely sure.

Just don't recall having to do it before.

So everyone else has been inputting their card numbers to get the download?
I do not recall entering my CC info in the past. This was the first year, even though nothing ever got charged.

Wish I had seen cathy's 4111 suggestion first. Very interesting that it actually worked. Then again, with all the personal information we trust TurboTax to protect, I'm not overly concerned about the CC info. Just a little puzzled as to why they asked for the information this year.
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Old 12-21-2018, 10:41 AM   #91
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Well, I've followed the suggestions and I simply don't see where it might be hiding. We are private client, have well over the minimums, and many accounts. I do have a custom landing page, but I don't see anyplace to add Fidelity Investor Community, nor any of the other referenced options people have found. I had it last year. Aargh. May need to get DH to log in tonight - perhaps it shows under his account since he is less likely to have adjusted the landing page.
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Old 12-21-2018, 10:44 AM   #92
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Well, I've followed the suggestions and I simply don't see where it might be hiding. We are private client, have well over the minimums, and many accounts. I do have a custom landing page, but I don't see anyplace to add Fidelity Investor Community, nor any of the other referenced options people have found. I had it last year. Aargh. May need to get DH to log in tonight - perhaps it shows under his account since he is less likely to have adjusted the landing page.
You have to be invited into the Fidelity Investor Community, but that has nothing to do with the TT offer.
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Old 12-21-2018, 03:50 PM   #93
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I clicked the link on Fidelity's page and got an error message. I went back a few minutes later and it clicked through to TT. I created a new account. Following the instuctions in post #50, I was able to download a Mac copy without entering a credit card.
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Old 12-21-2018, 04:26 PM   #94
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Downloaded the Free 2018 TurboTax Premier for Mac from Fidelity yesterday. No issues.
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Old 12-21-2018, 05:11 PM   #95
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I must not have enough money at Fidelity, I only see the $20 off offer.
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Old 12-21-2018, 05:38 PM   #96
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I must not have enough money at Fidelity(
Don't worry; after this month everyone else will have less.
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Old 12-21-2018, 05:47 PM   #97
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Next year I'll have that postcard return that they're bragging about.
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Old 12-21-2018, 07:11 PM   #98
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Don't worry; after this month everyone else will have less.
So true!
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Old 01-05-2019, 10:58 PM   #99
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I buy the CDrom wherever I like (often at Costco) and email my scanned receipt to my Fido account rep. He then credits the cost back to my Fido cash fund account each year.
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Old 04-04-2019, 03:32 PM   #100
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Hmmm.
Again I had sent my Private Client team an email saying I can't find the free TT link and they sent me a $20 off link.
$110 charge to get taxes filed.
I'll complain to FIDO again.
Not real happy this keeps happening. Wonder what other benefits I qualify for that I'm not receiving?
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