From Consumer Reports Money Advisor Oct 2007 issue:
"Have a banking question? The federal Office of the Comptroller of the Currency has created a new consumer Web site --
Help for National Bank Customers @ HelpWithMyBank.gov
that answers many common questions on topics such as credit cards, interest rates, check cashing, late payments, fraud and forgery, and mortgages. You can also download forms from the site to file complaints about a national bank."