itsmyparty
Recycles dryer sheets
- Joined
- Mar 8, 2008
- Messages
- 129
I was one of many, many people whose Schwab Signature Visa Card was discontinued and transferred to FIA with little notice, new card, or information..other than conditions,etc. would continue (supposedly even the 2% rebate according to a CSR at Schwab) until FIA contacts us to change anything. I always schedule online payment in full for due date on my acct. whenever I get the total owed...approx. 30 days before due. On this last month (due Oct.3) I had scheduled full payment for Oct. 3rd, from my bank checking acct., and had a Payment Confirmation #. This was done prior to notice from Schwab of any of change to their ownership. Anyway, checked the fia acct. page today (as change was effective 9/30) and no payment made...acct. overdue. I called fia...on hold for a long time (unlike Schwab customer service), but got things worked out. I guess I'm just expressing disappointment with Schwab for not providing detailed information to its customers. Thanks for letting me vent!!