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if it’s the old Prudential policies, then the amount you got when they “demutualized” will vary depending on how long you had it and face amount (in your case $500)... if it’s long enough you ended up getting a few thousand per policy in the demutualization... and still have some death benefit
I think that the two I had ended up with just over $28k for fifty-something year old policies... didn’t cash them in yet**, but did insure that CURRENT beneficiaries were on file ( and got a then-current estimate of cash value for the remaining policies)
as for proof of payment, they sent (presumably, your parents) paperwork that indicated that “all payments for policy ******** have been paid”. The address for Prudential Customer Service office was:
PO Box 7217
Philadelphia PA 19176-7217
with phone number: 800-575-7780
they should be able to help you, assuming that you have the policy number and are authorized to work with them
** before retirement, at 33% fed and additional state taxes, I figured I didn’t need it that much ( it was supposed to have 3%/annum increase in value... so not really much different than fixed income). Now at lower tax rates, may decide to cash in, but no real hurry.... been “tax gain harvesting” and now starting Roth conversions... and anything from the policy just limits the little bit I can convert. ( even still, we’ll never get it all converted anyway)
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