In response to T-Al's National Update Your Post Day thread...
Last time I posted on this subject, in June, I had just made the request to move from my bankrupt provider to a new provider. Whether the change would take effect smoothly was unknown.
Originally Posted by Htown Harry
It seems possible I could end up with three bills for just two weeks of electric service: 1. a bill from Riverway based on my old rate with them 2. a bill from whomever the POLR provider is for the days I’m on that plan until switching to the new provider and 3. a bill from the new provider.
In the end, it all worked out smoothly. I'm with the new provider at the rate I signed up for, at no time did I have to pay a POLR rate and my power was never cut off.
But there was some more drama along the way. A couple of weeks after my cycle cut off / switchover date, I received a letter from Reliant Energy (the "provider of last resort") saying that they were happy to have been assigned my business by the PUC and they were looking forward to "temporarily" billing me at around 18 cents/kwh. Uh-oh...I'd been POLRized. Or so I thought.
After several calls to clueless CSR's at Reliant and my new provider, I was able to find someone who knew who to call at Centerpoint, the local power distribution company. Centerpoint confirmed that all was well - they showed me as a customer of the new provider.
No bills ever came from Reliant, Riverway only billed me for what I owed them and the new provider is billing as they should. So the saga is over.
Except now I have a new temptation: the PUC website is now showing some deals at a penny or two cheaper than what I have now. But until I see a deal with a company whose name I recognize, I'll be sitting tight.