DenaliBandit
Confused about dryer sheets
With the transfer $ will your household have enough total assets at Fido to get a permanent/no cost rep assigned? You can call the branch and ask for the manager. If yes, interview a few reps to find one you like. If no, then put the monkey on the branch manager's back.
We are at Schwab and I deal with their customer service from time to time, but anything special or anything like the train wreck you describe, I just call our guy Bill and he gets things fixed. Very good guy. I'm sure you would have a similar experience at Fido.
My wife and I have a Fido rep assigned. There are good ones and not so good ones. Our first Fido rep was a complete gift. He was on top of everything. He was completely responsive. If I sent him an email he would get back to me that same day. He made one mistake while he was our advisor but he promptly fixed it. He was subsequently promoted to a much better position. The 2 reps we have had since that time border on worthless. I fired the first of the 2 and I'm about ready to fire the one we have now. I did not know we could interview prospective advisors to find one we liked. I've had so many issues with Fidelity the past couple of years I'm considering transferring my account