PenFed has a branch in the same building where I work. Their employees are generally either poorly trained or incompetent, except for the simplest of tasks. They have a good deal every once in a while, but overall have been pretty bad for several years now, with uncompetitive rates. I do not recommend them to anyone.
PenFed has long been notorious for their $5K daily transfer out limitation. Sounds like it's now much worse.
The better option is to initiate a transfer from the receiving institution and let them pull from PenFed. That goes much better.
Agree. They had their heyday years ago with the great CD rate.