Potential identity theft AND cannot verify identities at Equifax and Experian

[RobbieB]

Quote:

Originally Posted by Safire Exactly my point. The documents I submitted with my freeze request must have been enough because they did freeze my credit report. So what documents other than copies of my SSN card and DMV license (required to request a freeze) do they need? My birth certificate and the birth certificates of five generations prior?

I would send whatever the letter requested.

[Safire]

Quote:

Originally Posted by Sunset And do you have a PIN number to use to unfreeze the report for a short time. A temporary unfreeze when you want to apply for a credit card ?

Nope. Equifax, apparently, no longer requires a PIN to unfreeze credit reports. This was told to me by a customer service rep when I called in to inquire about whether they had received my materials or not. Granted, her English was hard to understand due to her accent (looks like their customer service reps are overseas) but I was able to access my a/c online and do see the freeze.

I just don't understand what else they need from me, unless the rep was plain wrong about not needing a PIN to unfreeze anymore or they froze my a/c anyway, because they felt that the copy of my driver's license and of my SSN card was not enough proof.