mickeyd
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
I'm the little guy referred to above.
I am one of the vanishing few who have a newspaper delivered to their home by a "paperboy". A few weeks ago I did not get a paper delivered by the appointed time of NLT 9AM.
I took the required action to notify the company that I had no paper via email. I received an automatic email response that it would be delivered soon. An hour later I called the subscription department and asked "what's up?". I was advised that a paper would be dispatched soon.
Never got the paper.
I called the next day and spoke with a CSR who apologized for the non-delivery and offered me a "credit". Since I pay them via Discover Card automatically each month, I demanded a credit of about $1.30 for their poor service to this 25 year customer to my DC. Between the CSR and the supervisor I was advised that they do not make such CC credits for less than $5.00.
I demanded a $5.00 refund since that was the minimum amount that they could act on, even though all I was out was about $1.30. They said OK after much discussion. Today I received a $5.00 credit on my DC account.
The sad thing is that if I did not have the time and patience that retirees have, I would not have taken the time to chase after $1.30.
Victory is mine!
I am one of the vanishing few who have a newspaper delivered to their home by a "paperboy". A few weeks ago I did not get a paper delivered by the appointed time of NLT 9AM.
I took the required action to notify the company that I had no paper via email. I received an automatic email response that it would be delivered soon. An hour later I called the subscription department and asked "what's up?". I was advised that a paper would be dispatched soon.
Never got the paper.
I called the next day and spoke with a CSR who apologized for the non-delivery and offered me a "credit". Since I pay them via Discover Card automatically each month, I demanded a credit of about $1.30 for their poor service to this 25 year customer to my DC. Between the CSR and the supervisor I was advised that they do not make such CC credits for less than $5.00.
I demanded a $5.00 refund since that was the minimum amount that they could act on, even though all I was out was about $1.30. They said OK after much discussion. Today I received a $5.00 credit on my DC account.
The sad thing is that if I did not have the time and patience that retirees have, I would not have taken the time to chase after $1.30.
Victory is mine!
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