They have a multiyear track record of attempting to cheat and mislead customers, especially on the QuickBooks side but also in Quicken. A few years ago they modified the Canadian license terms surreptitiously to make the Quickbooks license expire automatically after a couple of years. They got caught at that and had to revise. Routinely in QuickBooks and in Quicken they disable features that cost them nothing to provide, forcing users who need those features to "upgrade." I wasn't using payroll so I don't remember the details but there was an episode where they were forcing people to pay for an annual upgrade simply to get an updated copy of one IRS table.
The problem with them is that Quicken and QuickBooks are arguably best-in-class software. Intuit knows it and is quick to take advantage. A year or two ago they decided they had milked Quicken as much as it could be milked so they sold it. The new owners, who are the old management team, immediately changed the pricing model so now a "subscription" will cost over $100/year. The leopard doesn't change his spots.
Re TT, it is not best-in-class software. It is simply an also-ran with H&R Block and maybe others. That is why you have not seen Intuit's true character. I use H&R Block now that my CPA has retired and my financial life is simpler. I'd never consider giving Intuit access to my tax information.
