One other point mentioned was 'marketing' to customers. Nobody has ever called me from vanguard or mailed me anything to try to sell me anything...even though my 'consolidated view' shows considerable assets that are not in vanguard.
I rolled my 401k to them when it was below the voyager level, and owned a five figure amount of funds with them 5+ years ago. No problems. At voyager level I got questions answered on the phone fast and emails responded to within a few hours. At flagship level I have a named guy I can email or call directly, and he has a backup person. The one question I asked him via email was answered thoroughly in about an hour.
but like I said, until something bad happens and you get to see how well its handled, you dont really know...
This allocation change still bugs me though. While as noted many funds change allocations, its not typical for a large cap value fund to start buying small cap growth...yeah...I know fund style drift happens all the time. and inexperienced investors probably wont know the difference.
I remember they did something like this a couple of years ago, I think it was changing the short term corporate bond fund to be able to buy other kinds of bonds besides short term corporates...now...what are the odds that if I wanted to own bonds that arent short term corporates that I'd have bought a short term corp bond fund? :