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Vanguard wait time 20-30 minutes
03-24-2015, 04:51 PM
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#1
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Give me a museum and I'll fill it. (Picasso)
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Vanguard wait time 20-30 minutes
I just called - to get one little thing answered but they said the wait time is between 20-30 minutes!! Is it because it is tax time?? Crazy long wait!! It's like calling Comcast!
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03-24-2015, 05:00 PM
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#2
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Moderator Emeritus
Join Date: Apr 2011
Location: Conroe, Texas
Posts: 18,731
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 Quote:
Originally Posted by tmm99
I just called - to get one little thing answered but they said the wait time is between 20-30 minutes!! Is it because it is tax time?? Crazy long wait!! It's like calling Comcast!
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If you think that is bad, try calling the IRS. 
__________________
*********Go Yankees!*********
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03-24-2015, 05:02 PM
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#3
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Moderator
Join Date: Dec 2007
Location: Eastern WV Panhandle
Posts: 25,346
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Hmmm... luck of the draw? I've called them several times and never more than a few minutes before someone answered.
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When I was a kid I wanted to be older. This is not what I expected.
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03-24-2015, 05:12 PM
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#4
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Give me a museum and I'll fill it. (Picasso)
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Join Date: Apr 2013
Posts: 11,078
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This time of year is by far every funds companys peak times. Their(not just Vanguard) volume spikes and doesn't drop till after the 15. It's not just just taxes, IRAs volume spike big time too.
It's something the funds know but staffing phones is difficult. Bring in too many, we're not being productive. Too few and the phones queue.
Edit to add in 1988 you'd pray for a 30 minute hold instead of 2-3 hours. There's a trick phone supervisors used to do called "draining the queue". Shortens the hold time dramaticly, pretty sure nobody does that today.
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03-24-2015, 05:36 PM
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#5
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Give me a museum and I'll fill it. (Picasso)
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Join Date: Feb 2011
Location: NC Triangle
Posts: 5,807
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I don't even bother to call Vanguard anymore as I usually find more knowledgeable information elsewhere.
Apart from that, having a "speaker" option on your phone helps from passing out while enduring long waits, regardless of what company "Keeps Me Hanging On".
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03-24-2015, 06:00 PM
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#6
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Give me a museum and I'll fill it. (Picasso)
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Join Date: May 2008
Posts: 5,214
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They do give you an option for them to call you back...
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03-24-2015, 06:01 PM
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#7
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Give me a museum and I'll fill it. (Picasso)
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Join Date: Jan 2008
Location: NC
Posts: 21,305
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Quote:
Originally Posted by steelyman
I don't even bother to call Vanguard anymore as I usually find more knowledgeable information elsewhere.
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+1. I email if I need something from VG, probably less than once/year.
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Retired Jun 2011 at age 57
Target AA: 50% equity funds / 45% bonds / 5% cash
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03-24-2015, 07:06 PM
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#8
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: May 2008
Posts: 5,214
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I wanted to ask them if they could stop sending me prospectus letters and do all correspondence with emails only going forward - It's not even an investment related request/question. Is this something I can do own my own on their site?
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03-24-2015, 07:12 PM
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#9
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Moderator Emeritus
Join Date: Sep 2007
Posts: 17,774
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Quote:
Originally Posted by tmm99
I just called - to get one little thing answered but they said the wait time is between 20-30 minutes!! Is it because it is tax time?? Crazy long wait!! It's like calling Comcast!
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OTOH I called Comcast this afternoon and spent zero minutes on hold 
You can most definitely go online and switch to email correspondence only.
__________________
“Would you like an adventure now, or would you like to have your tea first?” J.M. Barrie, Peter Pan
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03-24-2015, 07:14 PM
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#10
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Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Join Date: Jun 2002
Location: Texas: No Country for Old Men
Posts: 50,022
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Quote:
Originally Posted by Bestwifeever
You can most definitely go online and switch to email correspondence only.
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Yep: Account maintenance > Mail preferences
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Numbers is hard
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03-24-2015, 07:31 PM
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#11
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Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Join Date: May 2008
Posts: 5,214
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Quote:
Originally Posted by REWahoo
Yep: Account maintenance > Mail preferences
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DONE!!! Who needs Vanguard 800# when we have YOU here!
Thanks a BUNCH!!!  
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03-25-2015, 02:53 PM
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#12
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Give me a museum and I'll fill it. (Picasso)
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Join Date: Apr 2004
Location: South Texas~29N/98W Just West of Woman Hollering Creek
Posts: 6,674
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Quote:
Crazy long wait!! It's like calling Comcast!
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Probably the price we pay for crazy ERs.
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03-25-2015, 03:23 PM
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#13
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Thinks s/he gets paid by the post
Join Date: Jan 2008
Posts: 1,671
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They have had a big influx of money and this is the time of year people open up new accounts for IRAs.
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