My husband passed away several weeks ago. I have been digging through the knee-deep paper work. NFCU---all types of accts: NO PROBLEM, everything done in 2 days. FIDO ---NO PROBLEM, everything done in 2 days. SCHWAB:FIDO ---NO PROBLEM, everything done in 4 days. Local bank: a piece of cake.
Now we come to Pentagon Fed. CU. In the past, they had great interest rates. Now, not so much. When my mother passed away three years ago, it took them forever to process the account. Currently, after three weeks, all our IRAs - roth and trad. are sitting someplace out in cyberspace. There is no tracking. They tell me that they are there, just busy. Don't they have computers This is stone-age technology compared to other institutions.
Well they were busy 3 years ago. I guess "busy" is a long-standing excuse. WHAT IS THEIR PROBLEM? All the rest of the institutions take care of everything efficiently and you don't have to keep on them. After this - I am so done with PenFed! I don't want my kids to have to keep trying to figure out what is their problem. Customer Service = ZERO.
Who needs this aggravation at a time when your mind and heart on much more important matters?
Now we come to Pentagon Fed. CU. In the past, they had great interest rates. Now, not so much. When my mother passed away three years ago, it took them forever to process the account. Currently, after three weeks, all our IRAs - roth and trad. are sitting someplace out in cyberspace. There is no tracking. They tell me that they are there, just busy. Don't they have computers This is stone-age technology compared to other institutions.
Well they were busy 3 years ago. I guess "busy" is a long-standing excuse. WHAT IS THEIR PROBLEM? All the rest of the institutions take care of everything efficiently and you don't have to keep on them. After this - I am so done with PenFed! I don't want my kids to have to keep trying to figure out what is their problem. Customer Service = ZERO.
Who needs this aggravation at a time when your mind and heart on much more important matters?