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Old 04-27-2021, 06:17 PM   #61
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Originally Posted by Dash man View Post
Have you used their private client service, and if so, were you happy with it?
I have not. I was unwilling to let go of the trading and step aside. I have been to 2 presentations to consider but backed away both times.

In compensation, I like the Robo Account.. they call their version Intelligent Advisor. I decided that if I start to slip, I will just push more money to the Robo. No desire to do the Robo with advice option.

I also went to a Windhaven presentation, but it was bigger than I was willing to allocate to at the time. The same with Thomas.

I have done dozens of rollovers IRA/Roth with nary a hiccup.
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Old 04-27-2021, 06:24 PM   #62
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Schwab went through a period late last year where their customer service was horrendous. They have since improved so I'm sticking with them. Like others on here, I require very little assistance as I do everything myself and don't trade at all.
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Old 04-27-2021, 06:28 PM   #63
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Originally Posted by indiajust View Post
I have not. I was unwilling to let go of the trading and step aside. I have been to 2 presentations to consider but backed away both times.

In compensation, I like the Robo Account.. they call their version Intelligent Advisor. I decided that if I start to slip, I will just push more money to the Robo. No desire to do the Robo with advice option.

I also went to a Windhaven presentation, but it was bigger than I was willing to allocate to at the time. The same with Thomas.

I have done dozens of rollovers IRA/Roth with nary a hiccup.
I've gone to Thomas, Windhaven, Private Client, Intelligent Advisor programs ..... DIY works best for me. 90% core (2 ETFs) 10% explore on my screens (stocks, options, more ETFs) works better for me. Hold cash at my regular bank
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Old 04-27-2021, 06:29 PM   #64
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Originally Posted by FREE866 View Post
Schwab went through a period late last year where their customer service was horrendous. They have since improved so I'm sticking with them. Like others on here, I require very little assistance as I do everything myself and don't trade at all.
Was that when everyone was WFH?
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Old 04-27-2021, 08:10 PM   #65
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I like Schwab. I’m retired, and thinking of moving my 401k into an IRA at Schwab (the company keeps moving the IRA around and I’m tired of having to relearn a new web system every few years). Customer service has been great, the advisor in the office has been great, the assistant has been great. I really like both the web site and the app. It just works. I have absolutely no incentive to move.
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Old 04-28-2021, 05:05 AM   #66
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Creating a Rollover IRA with Schwab is simple. I moved two 401Ks and a 403B into my rollover IRA. The first two transfers occurred with real checks but the most recent one was a direct transfer between institutions.

Their website is robust and easy to use, and improves all the time.
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Old 04-28-2021, 05:35 AM   #67
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I’ve been with all three and have been mostly happy with all three. One question you might ask yourself is, “Which company is in best alignment with my investing style?” In my case, I only want index funds, so I am now a Vanguard partisan.

I once had the bulk of our assets at Schwab, where I owned Vanguard index funds. One day, I got a call from a Schwab financial planner, who told me I’d always have subpar results with index funds and that he could do better. I was insulted, feeling it revealed Schwab’s true actively-managed fund orientation. I decided I’d rather have my money in the company that invented index funds.

I made the move to Vanguard and have been very happy ever since. I have enough there that I have an assigned advisor, Michael _____, and I get terrific customer service every time. I’ve never met Michael, because he’s in Scottsdale. Vanguard does not have fancy, expensive downtown storefronts. It’s a co-op with the lowest fees in the industry, so I feel Vanguard is aligned best with my interests. They aren’t trying to satisfy Wall Street shareholders or family owners.

I have had retirement plans at Fidelity and always received excellent customer service there. However, Fidelity is out of alignment with my unshakeable commitment to index funds and low fee everything, except for a few loss-leader index funds that are designed to get people in the door so that higher fee funds and products can be sold to them.

All that said, all three companies are the relative white hats in the industry and one can’t go too far wrong at any of them.
Agreed.

I feel I’m getting the best value with Vanguard since moving retirement accounts there.

No free coffee or local office, and web site not as nice as Schwab’s.

Fidelity is the only one to offer HSA.

We have a fair amount at Schwab, including taxable accounts. ATM fees rebated is nice perk.

There is nothing wrong with Schwab 😀
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Old 04-28-2021, 05:37 AM   #68
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This is one of my financial projects to complete very soon. I created the rollover IRA account at Schwab early last year. Then I completed forms with the 401(k) provider, got the check and mailed to Schwab during the pandemic. Think I was out of the market less than 2 weeks.

Now I have a much larger 401(k) to move. Yes, it changes too frequently, charging fees now, and so on. I have the forms and need to check those, then get to a notary so my wife can sign. That was not required with company A provider.

Every situation is different, so check all requirements before starting any process.

We also moved a Vanguard mutual fund to the Schwab brokerage. Sold a bunch of inherited mutual funds, and there is no fee to sell a MF at Schwab.
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Old 04-28-2021, 06:32 AM   #69
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Nothing's wrong with Schwab. I have half my money there and half at Merrill Edge. I manage my sister's money at Fidelity. I have nothing but index funds.
No one ever bothers me, but when I need something Merrill is always there. Of the three, my favorite is Merrill. Merrill introduced me to my Bank of America lending officer who just closed a 2.125% 30-year fixed loan for me. I used to have money at Vanguard, but due to poor customer service, I moved it out.
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Old 04-28-2021, 11:35 AM   #70
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Originally Posted by FREE866 View Post
Schwab went through a period late last year where their customer service was horrendous. They have since improved so I'm sticking with them. Like others on here, I require very little assistance as I do everything myself and don't trade at all.

Read on the RIA Biz that Schwab was forced to delay the TDAmeritrade merger completion date due to extreme volume of trading. They hit the very top of their estimate of max trade volume and max asset transfer and account growth. And that was independent of the merger! All the brokerage houses are hiring to support asset allocation advice and rollovers/consolidation...
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Old 04-28-2021, 11:43 AM   #71
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I am mostly with Schwab and have been generally happy with their service for 30+ yrs. Local office as well as competent on-line and phone support. Their index funds are now lower cost than almost anyone else (inc. Vanguard in several cases). I have also been with VG for decades, but plan to leave them as soon as I can move my employer 401k. VG service has gown downhill over the past 2-3 yrs to the point of being bothersome. Their website is clunky compared to Schwab. Then a bit ago they sent me a letter out of the blue saying I had no designated beneficiary for my account when my web account showed otherwise. Multiple e-mails, phone calls, and a couple letters later they said it was a mistake. I really DID have a proper beneficiary designation all along. Don't need that angst....or waste of my time.


Full disclosure- I plan to continue to hold some Vanguard ETFs, just not a brokerage account with them.
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Old 04-29-2021, 01:33 PM   #72
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We like Schwab.

Initially, our propose for opening an account was for travel:
1) we can use ATM machines (including internationally) and Schwab will credit ATM fees back to our checking account at the end of the month.
2) They don't charge currency conversion charges when we use their Visa card internationally.

We were impressed enough with their service that we later opened accounts for brokerage, custodial, etc.
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