What's your favorite airline?

Quote:

Question is: who do you blame for poor service - union employees or management? *

Top Management Always! - Employees have little control. Union or not.

Top Management decided that an on-time departure was more important to the success of the airline, than catering to a couple of customers.

[sgeeeee]

Quote:

... Question is: who do you blame for poor service - union employees or management?

Who's job is it to:
decide who to hire,
establish salaries,
train employees,
motivate employees,
manage resources,
establish goals,
establish systems of rewards,
negotiate with unions, vendors, customers
. . .

Blaming the employee in any business is nonsense. Management hires the wrong people, de-motivates them, rewards the wrong behavior and then blames their workforce for their problems.

[Nords]

Quote:

Question is: who do you blame for poor service - union employees or management?

Unions wouldn't have a reason to exist without management!

[BUM]

Thankfully my flying days are about over. When I was a rookie salesrep my boss taught me to sleep in flight. Some kind of self hypnosis. I fall asleep on takeoff and wont usually wake until the landing gear touches down. If you can do that then all airlines are pretty much alike.

BTY the above approach is rendered useless when flying with DW. Those white knuckles and sharp nails can really mess up 40 winks.

[sgeeeee]

Quote:

Thankfully my flying days are about over. When I was a rookie salesrep my boss taught me to sleep in flight. Some kind of self hypnosis. I fall asleep on takeoff and wont usually wake until the landing gear touches down. If you can do that then all airlines are pretty much alike. BTY the above approach is rendered useless when flying with DW. Those white knuckles and sharp nails can really mess up 40 winks. *

That's interesting. I've always thought that sleeping is one of the most effective things I could do when flying. I'm really good at it. I arrive refreshed and alert. I can stay up late (regardless of the time zone) and either work in my room or meet with people who I've come to work with (ie. drink beer till late in the evening).