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ER forum app crashing this morning
Old 01-23-2020, 08:55 AM   #1
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ER forum app crashing this morning

Anybody else having issues with the app today. It keeps crashing. I've uninstalled and reinstalled several times and rebooted my phone.
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Old 01-23-2020, 09:42 AM   #2
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Just checked on my phone (I use the desktop while I'm home). Didn't notice a problem. Did it crash on you immediately or after some time?


Edit to add: I have an android phone.
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Old 01-23-2020, 10:53 AM   #3
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Originally Posted by Gumby View Post
Just checked on my phone (I use the desktop while I'm home). Didn't notice a problem. Did it crash on you immediately or after some time?
When I open a thread to read it it opens up but closes immediately. Then when I try again it crashes the app.

It worked fine until this morning.
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Old 01-23-2020, 10:54 AM   #4
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I'm on the android app and it works fine. What app are you using? I see what you have done, I'm assuming reinstalling the app made you log in again? I've seen funky things on this app that require a login to "fix".
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Old 01-23-2020, 11:14 AM   #5
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I'm on the android app and it works fine. What app are you using? I see what you have done, I'm assuming reinstalling the app made you log in again? I've seen funky things on this app that require a login to "fix".


It's the Android app from the play store. I'm using a Google Pixel 3 XL phone.

I've uninstalled and reinstalled the app several times, logged out and back in several times and rebooted/restarted my phone several times.

I reported it to the developer so I'll keep fiddling with it and see if I can figure it out.
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Old 01-23-2020, 11:23 AM   #6
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Originally Posted by SteveNU View Post
It's the Android app from the play store. I'm using a Google Pixel 3 XL phone.

I've uninstalled and reinstalled the app several times, logged out and back in several times and rebooted/restarted my phone several times.

I reported it to the developer so I'll keep fiddling with it and see if I can figure it out.
Good luck. It will probably hit me next. Different hardware, Samsung, so maybe not.
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Old 01-23-2020, 11:34 AM   #7
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I have the same phone, and am having the same problem.
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Old 01-24-2020, 12:32 AM   #8
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Has not worked for me since I got a pixel 3a.
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Old 01-24-2020, 06:33 AM   #9
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On Pixel 3, I'm using a web browser, with the site in mobile mode. That works well for me.

I do have the android app on a Nexus tablet, and it works fine there.
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Old 01-24-2020, 06:53 AM   #10
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I have the Pixel 2XL and the app started crashing for me yesterday as well. Still not working this morning.
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Old 01-24-2020, 06:56 AM   #11
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Android notices that the app continually crashes and offers the chance to send feedback, which I did. Apparently it sends the system log as well as user comments but I'm not sure who received the info.
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Old 01-24-2020, 06:59 AM   #12
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The email for app support is listed in Google Play.
support @ socialknowledge dot com
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Old 01-24-2020, 09:00 AM   #13
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It is crashing for me as well if I am logged in, works fine if not logged in. Using Galaxy Note 10 +.
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Old 01-24-2020, 04:44 PM   #14
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My phone is a Samsung Galaxy S10. The Er.org app has been crashing for 2-3 days. I followed the suggestion upthread and have added the web version from my browser and it works, albeit differently than the mobile app.
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Old 01-24-2020, 05:40 PM   #15
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I have a Samsung Galaxy S10 as well & the er.org app has been crashing the last couple days.
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Old 01-27-2020, 05:47 PM   #16
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Have you tried reinstalling the app?
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Old 01-27-2020, 05:52 PM   #17
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Quote:
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Have you tried reinstalling the app?
I've uninstalled and reinstalled it numerous times. Cleared the cache and data, restarted my phone. When you open a thread it opens then immediately closes. The second time you try to open the thread it crashes the app. It's repeatable and consistent.
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Old 01-27-2020, 09:06 PM   #18
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Quote:
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It's the Android app from the play store. I'm using a Google Pixel 3 XL phone.

I've uninstalled and reinstalled the app several times, logged out and back in several times and rebooted/restarted my phone several times.

I reported it to the developer so I'll keep fiddling with it and see if I can figure it out.
I have the same phone, and the same problem.
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Old 01-28-2020, 08:12 AM   #19
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Have you tried reinstalling the app?
yes. Did not fix.
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Old 01-28-2020, 10:18 AM   #20
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Looks like it is fixed. All is well this morning.
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