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Old 12-12-2019, 03:40 PM   #1
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Changed my login password. Let my browser create a long cryptic password and saved it. Works fine from my browser but not from my iphone app. Gives login error. Is there a limit on password length using the app?
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Old 12-12-2019, 04:16 PM   #2
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Changed my login password. Let my browser create a long cryptic password and saved it. Works fine from my browser but not from my iphone app. Gives login error. Is there a limit on password length using the app?
What browser? Computer?
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Old 12-12-2019, 04:30 PM   #3
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You have to change your password everywhere it applies.
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Old 12-12-2019, 05:31 PM   #4
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Probably is a limit on the length, so when you type in the long password for your app it chops it off.
Or you are typing it wrong.
Worse is what I found at a bank.
Login at the bank via direct webpage worked
Login at the bank via a standard payment site failed.

Turned out it was due to the length of the password. So the Bank had 2 different set of rules handling the password.
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Old 12-12-2019, 06:40 PM   #5
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Safari browser, Macbook Pro laptop works.
Iphone app won't let me login
Not typing the password, letting the app put the password from the icloud, same password
as the browser uses.

Password is 20 chars long
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Old 12-12-2019, 10:59 PM   #6
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Shortened my password to 14 chars and it now works in the app.
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Old 12-13-2019, 12:24 PM   #7
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Shortened my password to 14 chars and it now works in the app.
This is how I fixed the bank password issue.
Shortened it from 50 characters to around 25.
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Old 12-13-2019, 12:42 PM   #8
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This is how I fixed the bank password issue.
Shortened it from 50 characters to around 25.
Oh, don't get me started on that! I had a bank accept my 30-character password, then say it was incorrect...and NOWHERE did it say there was a character limit! I finally figured it out by changing my password (which I had to keep doing by clicking "I forgot my password" even though I definitely knew it and was entering it correctly) to something really short, and it worked. So then, of course, I changed it to a longer and longer password, then logged out and tried to log in again, until it stopped working, at which point I wrote a scathing email to the bank...and then saved the email before sending, and rewrote it in a more professional tone a few days later. I think I kept the first draft, though.
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Old 12-13-2019, 04:12 PM   #9
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Shortened my password to 14 chars and it now works in the app.
I would be really surprised if Apple's iCloud keychain had a 14-character limit. OTOH, I would be surprised if the ER app had a limit like that as well. Given the user base for each, I'm gonna blame the app, though...
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Old 12-13-2019, 04:25 PM   #10
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I would be really surprised if Apple's iCloud keychain had a 14-character limit. OTOH, I would be surprised if the ER app had a limit like that as well. Given the user base for each, I'm gonna blame the app, though...
Yes, ICloud works for my long passwords, looks like there is an upper limit for the ER app somewhere between 14-20.
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Old 12-13-2019, 07:02 PM   #11
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Doesn't everyone just use "123"?
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Old 12-13-2019, 07:50 PM   #12
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Doesn't everyone just use "123"?
Nope. I use "password".
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Old 12-13-2019, 08:00 PM   #13
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Nope. I use "password".
See, I'm much more security conscious. I use "p4ssw0rd".
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Old 04-25-2022, 04:08 PM   #14
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Changed my login password. Let my browser create a long cryptic password and saved it. Works fine from my browser but not from my iphone app. Gives login error. Is there a limit on password length using the app?
This is happening to me as well.

I bought 1Password and have been resetting all my passwords to a random generated password that 1Password creates. It's set up to automatically save the new password on both my PC and my phone. So far I've only had one other website balk at the new password (out of about the 100 I've changed so far.)

[Windows 10 PC, using Chrome browser. Pixel 5a Android phone using TapaTalk app.]

Previously I had no problem accessing ER.org with either my computer or my phone. I took the advice in this thread and shortened my password to 12 characters. I verified it is the same password on my PC as it is on my phone. Nope, can't get onto ER.org on my phone.

Any ideas?
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Old 04-25-2022, 04:11 PM   #15
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KeePass... No contest
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Old 04-25-2022, 04:51 PM   #16
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I've gone through the reset process two times now via the emails that ER.org sends describing the procedure for resetting passwords.

The problem persists.

Can log in and access on my PC, but not on my phone. The same password is being used on both devices. I am using the same email address for ER.org that I have always used. I have not changed any settings on the Tapatalk app on my phone.
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Old 04-25-2022, 04:59 PM   #17
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Why would you want a long and complicated password for an internet forum site?
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Old 04-25-2022, 05:05 PM   #18
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Why would you want a long and complicated password for an internet forum site?
Irrelevant.

The "long and complicated password" as you call it works on ER.org when I'm on my PC, but the same password doesn't work on ER.org when on my phone.

My old password that worked on both devices was 8 characters long and included numbers, alpha characters, and special characters. My current password is 12 characters long and includes numbers, alpha characters, and special characters.

Mods, are there any requirements for passwords? Any special requirements for passwords on mobile devices?
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Old 04-25-2022, 05:23 PM   #19
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I ended up shorting my password to 13 characters and it fixed my problem. So it works now on both my computer and phone app with the same password.
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Old 04-25-2022, 05:40 PM   #20
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I have yet to successfully log on the ER app using an iPhone 12. I try the same password as my iMac account but no joy. I don't surf the web much on my iphone so its not been a hardship.
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