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Re: "Doctors are no different from Starbucks or Wal-Mart"
Old 02-22-2007, 01:52 PM   #21
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Re: "Doctors are no different from Starbucks or Wal-Mart"

Originally Posted by Sandy
There are really two kinds of waiting:

providers who routinely overschedule/underestimate how much time they will spend with each patient. Generally this is a problem with office management from poor communication with the physician, lack of understanding of each day's patients needs, etc. Some occaisional miscalculation is inevitable, but routine practice of overbooking is inexcusable. Having managed a clinic (albeit briefly) I have no patience for this approach and have walked out of offices and found another provider for routine care.
I had this problem for a while with a clinic I went to. I worked across the street. I would call them up 10 minutes before my appointment and ask if they were running on time, and should I come now or wait a half hour. The office manager would always say--come now, then make me wait.

One day, after waiting 45 minutes, I just got up and left. I called them and told them from now on I had a standing rule--after 30 minutes I would leave. I got a call from my physician who was very apologetic, and it never happened again. I really liked the doc, so didn't want to switch providers if I could help it.

There seems to be an attitude among medical personnel (not necessarily doctors but often their staff), that physician's time is worth more than anybody else's.
I have an inferiority complex, but it's not a very good one.
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