We had a new CEO many years back that was a Jack Welch fan boy. He did a lot of things that made a lot of money for the company, but he also did a lot of stupid things.
They brought in a new VP of Customer Experience (some title like that) that new absolutely nothing about our product, the market, or our customers. He had been somebody important in a credit card company, and you know, they deal with a lot of customers.
We had some local facility managers who were real lapdogs for corporate. They started tearing down buildings to get them off the assets list. All in the name of improving the Return on Assets ratio. Some of these buildings were less than 10 years old.
5 years after the CEO left, we were putting up buildings again because we were out of space. In one case, they built a new building that was almost identical to the 10 year old building that had been torn down. And they built it in the same place. I think it was intended to be a monument to wasteful policies.
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Well it's all right, we're heading to the end of the line...
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