So, as periodically happens, my muni, which was pre-refunded/escrowed was supposed to be redeemed on March 1, wasn't. That morning, in the activity it did show the redemption, cash put in the account and the bond removed from my holdings. Next morning (yesterday) the activity entry was removed, the bonds back in my account and the cash taken away.
I call the fixed income folks, I get the same run around as usual. Nothing we can do, have to wait. Survey comes, I give them a piece of my mind. I go to US Bank Corporate Trust Services website as they are the trustee for this bond issue/escrow, drop them a message from their Contact Us screen. They send me a reply this morning that it's an issue with my broker. I call Fidelity fixed income again. Rep starts repeating the same basic info as the day before. I'm livid at this point. They say it's DTCC and nothing they can do. I say get someone in your department to pick up the phone and call DTCC and find out what the problem is. Rep says we usually give them 3 to 5 days to get us the money before inquiring. I tell him that's completely unacceptable. He tells me that's a risk with these bonds. I let loose on him that there is no risk, this is pre-refunded, all the money is escrowed, someone has my money, I am no longer collecting interest, and Fidelity is sitting by idly doing nothing. The rep asks what they can do? I once again say to pick up the phone and call DTCC. He offers to let me speak to a manager. I say fine, let's do that. The manager gets on the phone, and the attitude is immediately that I'm wasting his time. Begins giving me the same story that there's nothing they can do. Then he decides to add in "and technically, we don't have to give you the money for up to 10 business days". I ask him incredulously "After the redemption date"? He says yes. I tell him I need a reference for that, where is that documented? He says he doesn't have it. Obviously he's BS'ing. He says I can request it. I say fine - tell me who to contact, and he reads the main customer service address in Ohio off his screen.
I'm really beginning to get annoyed with the fixed income folks at Fidelity. The service level has been deteriorating over the past couple years. Whenever I contact them I get a run around. It's really been a few years since someone in the department gave me good/correct information or resolved an issue.