Getting complete run around from lost bag on Virgin America

[supernova72]

Virgin America: Lost Bag getting complete run around

Short story:

Leave Seattle WA for Medellin Columbia on 4/18.

Check one bag all the way through on Virgin America.
Miss connection in SFO, they put me on an American Flight to Dallas
Then Dallas to Mexico City
Mexico City to Medellin Columbia on AeroMexico Airlines (original itinerary)

Result: No bag at Medellin Airport. File a report with baggage claim. 4 days later and no bag. Have called Medellin 3 times.

Not sure where to start to find this bag. I have the tracking number and all my ticket information. Three weeks worth of. clothes etc in this new bag. Thoughts?

 

[braumeister]

My guess is that the bag is at SFO.

They don't like to put bags on a plane that don't have their passenger on the same plane, just for security.

 

[supernova72]

My guess is that the bag is at SFO.

They don't like to put bags on a plane that don't have their passenger on the same plane, just for security.

Thanks. That makes since. When I call lost baggage Virgin . for SFO I get a recording---leave us a message type of thing. There is no "track your bag" that I can find for VA. I'll try again. Cheers.

 

[Bryan Barnfellow]

Just sent a prayer to the gods of lost bags on your behalf. Best of luck.

-BB

 

[Major Tom]

Can you update us when you find your bags please? I'll be interested to know what happened to them. It sounds as if they are sitting safe and sound somewhere - the SFO theory sounds very probable.

 

[ivinsfan]

Short story:

Leave Seattle WA for Medellin Columbia on 4/18.

Check one bag all the way through on Virgin America.
Miss connection in SFO, they put me on an American Flight to Dallas
Then Dallas to Mexico City
Mexico City to Medellin Columbia on AeroMexico Airlines (original itinerary)

Result: No bag at Medellin Airport. File a report with baggage claim. 4 days later and no bag. Have called Medellin 3 times.

Not sure where to start to find this bag. I have the tracking number and all my ticket information. Three weeks worth of. clothes etc in this new bag. Thoughts?

Check the method of purchase you used for this ticket. Many CC have travel insurance included in with a flight purchase 4 days in you should be able to make a claim with the CC issuer for delayed/lost baggage...this would pay for some replacements items while you luggage is lost

 

[supernova72]

Check the method of purchase you used for this ticket. Many CC have travel insurance included in with a flight purchase 4 days in you should be able to make a claim with the CC issuer for delayed/lost baggage...this would pay for some replacements items while you luggage is lost

This SEA to MDE Colombia trip was purchased through Priceline with my Barclaycard Arrival + 'Travel Eiite" so I should go that route regarding getting some replacement costs. I'm hesitant to go out and buy all new stuff jus in case they get it to me this week. Thanks for the tip!

 

[Aerides]

Try to tweet @virginatlantic for assistance. Social Media is a great way to get service these days.

Most airlines will also have some reimbursement for a few days of stuff when bags are delayed.

 

[Lakewood90712]

Inasmuch as Virgin America is now being Absorbed and Assimilated by the new owner Alaska Airlines , try a call to this fellows office : Benito Minicucci , President & Chief Operating Officer at Alaska Airlines, Inc. and Chief Operating Officer & EVP-Operations at Alaska Air Group, Inc. (206) 392 5040

The buck does stop somewhere. Sometimes a calm, non abusive call to the corporate office can do the trick. Doesn't always work , but give it a try on Monday.

 

[Teacher Terry]

I had this happen years ago and my suitcase never left the original airport. It took me about 3 days to get it.

 

[supernova72]

Try to tweet @virginatlantic for assistance. Social Media is a great way to get service these days.

Most airlines will also have some reimbursement for a few days of stuff when bags are delayed.

Thanks just did---can't hurt to try that. They did reply immediately and basically directed me to the same website for "help" but then sent a PM to me as well. Thanks.

 

[supernova72]

Inasmuch as Virgin America is now being Absorbed and Assimilated by the new owner Alaska Airlines , try a call to this fellows office : Benito Minicucci , President & Chief Operating Officer at Alaska Airlines, Inc. and Chief Operating Officer & EVP-Operations at Alaska Air Group, Inc. (206) 392 5040

The buck does stop somewhere. Sometimes a calm, non abusive call to the corporate office can do the trick. Doesn't always work , but give it a try on Monday.

OP here. Thanks. If I don't hear back tomorrow morning I will take you up on that in a professional manner. VA does not have a bag tracking option and just gives you a phone number to leave a message at. Very 1990's. I also took the suggestion from above Aerids and posted my frustration on Twitter. At least someone acknowledged it. We'll see. No call back yet.

 

[Bamaman]

Last time I checked a bag, it was because I was picked out as one of two people on a flight to get enhanced security screening. It was too late to get my bag on the plane--in Prague.

I had to wait in a cheap Atlanta hotel two days for my bag to show up as my electronic car key was in the lost luggage.

Morale: Never check a bag--ever. Only travel with a carry on bag.

 

[RunningBum]

Last time I checked a bag, it was because I was picked out as one of two people on a flight to get enhanced security screening. It was too late to get my bag on the plane--in Prague.

I had to wait in a cheap Atlanta hotel two days for my bag to show up as my electronic car key was in the lost luggage.

Morale: Never check a bag--ever. Only travel with a carry on bag.

Well, at least don't check your car keys or anything super important that you can very easily carry.

 

[Aerides]

I don't check for any trip under 1 week, but that also means being really "frugal" with clothing and shoes, etc. I learned to pack tight for 5 day business trips after learning the hard way....

For 3 weeks in another country like OP is doing? Forget it. No way without checking. Even if you plan to launder some of your clothes mid-trip (kinda have to, i don't have 3 weeks worth of underwear!). But even in those cases, I make sure I have 2 days of clothing in my carry on.

And DH and I mix up the contents of our checked bags (some of each of our stuff in each of our bags), figuring chances are that one of them would make it, so that way we have a good week each before we have to start wondering what to do. Or could get by with a little extra laundry.

 

[Texas Proud]

Last time I checked a bag, it was because I was picked out as one of two people on a flight to get enhanced security screening. It was too late to get my bag on the plane--in Prague.

I had to wait in a cheap Atlanta hotel two days for my bag to show up as my electronic car key was in the lost luggage.

Morale: Never check a bag--ever. Only travel with a carry on bag.

Which also does not work all the time....

Our last flight a month or so ago they said 'put your bag in there'.... you know, that skinny metal thing they have... it barely did not fit.. they did not let me push it down or zip it up to make it smaller, just said 'you have to check them'... them being DD, DW and mine... and BTW, would have easily fit in the overhead since it was the same when I flew the first leg!!!

 

[supernova72]

I don't check for any trip under 1 week, but that also means being really "frugal" with clothing and shoes, etc. I learned to pack tight for 5 day business trips after learning the hard way....

For 3 weeks in another country like OP is doing? Forget it. No way without checking. Even if you plan to launder some of your clothes mid-trip (kinda have to, i don't have 3 weeks worth of underwear!). But even in those cases, I make sure I have 2 days of clothing in my carry on.

And DH and I mix up the contents of our checked bags (some of each of our stuff in each of our bags), figuring chances are that one of them would make it, so that way we have a good week each before we have to start wondering what to do. Or could get by with a little extra laundry.

OP here: I typically carry on as well but this trip being 3 weeks long with 2 stops going down and a 14 hour layover in Mexico City was the driver to check a bag.

Having said that all my important stuff (laptop, cell phone, passport, keys, etc) where in my backpack. What's still in the bag (so to speak) is 10 shirts, shorts, one more pair of paints, socks, UW's.

One thing I learned the hard way is Virgin America (vs Virgin Atlantic) does not have an online baggage tracking system like Delta, American etc.

I picked up some short term clothes to get me by. However I'm a fitness keep and all my workout clothes (and running shoes) are in the bag. I went and bought some nice Nike running shoes at the mall expecting to pay $100 +. They were $50. Amazing...

 

[supernova72]

Try to tweet @virginatlantic for assistance. Social Media is a great way to get service these days.

Most airlines will also have some reimbursement for a few days of stuff when bags are delayed.

OP again. I did a tweet and got a reaction. It's the most I've seen thus far. Have not given up. Also get a nice reply from the Medellin Colombia Airport manager. He's been checking each night. He confirmed my bag never made it to Aero Mexico Airlines for the connecting flight to Colombia (attached below).

"Good evening, Mr. Smith.
I inform you that your luggage has not yet been located.
The airline with which you started the trip has not made the transfer to Aeromexico."
Best regard
William
aeromexico
medellin
Great city so I won't let this ruin my trip. Cheers.

Virgin America confirms they seem my claim. That's some progress. Keeping the faith.

 

[supernova72]

Last time I checked a bag, it was because I was picked out as one of two people on a flight to get enhanced security screening. It was too late to get my bag on the plane--in Prague.

I had to wait in a cheap Atlanta hotel two days for my bag to show up as my electronic car key was in the lost luggage.

Morale: Never check a bag--ever. Only travel with a carry on bag.

That does not sound like a lot of fun (two nights waiting at a cheap hotel). Ugh.

 

[anethum]

About 20 years ago, United bumped me from their nonstop flight to Italy to a United flight to Germany, connecting to an Alitalia flight to Italy. My suitcase never arrived in Italy. During my 10 day trip, I couldn't get any information from United about my lost bag or their compensation rules. Ultimately, I learned that the airlines had an agreement that the airline which was supposed to deliver your bag to you (in my case Alitalia) is the airline you have to file your claim with, regardless of which airline is at fault. (I don't know for certain if this agreement is still in effect.)

After I returned home, United found my bag in Costa Rica! Then they lost it again. Then they found it again and eventually got it back to me. Meanwhile, Alitalia agreed that they were the airline I should file my claim with. That turned out to be a good thing, because I learned that at that time, Alitalia's policy was to reimburse expenses at 100%, whereas United's policy was to reimburse at only 50%. Alitalia prompting sent me a check for the entire amount I was claiming.

One added detail was that United lied to me in order to get me to accept voluntary bumping. I pestered them for a long time and eventually received additional compensation from United.

 

[ivinsfan]

OP here: I typically carry on as well but this trip being 3 weeks long with 2 stops going down and a 14 hour layover in Mexico City was the driver to check a bag.

Having said that all my important stuff (laptop, cell phone, passport, keys, etc) where in my backpack. What's still in the bag (so to speak) is 10 shirts, shorts, one more pair of paints, socks, UW's.

One thing I learned the hard way is Virgin America (vs Virgin Atlantic) does not have an online baggage tracking system like Delta, American etc.

I picked up some short term clothes to get me by. However I'm a fitness keep and all my workout clothes (and running shoes) are in the bag. I went and bought some nice Nike running shoes at the mall expecting to pay $100 +. They were $50. Amazing...

Have you started any claim under your CC card. I actually have that Barclays card and am curious about how they will respond.

 

[Meadbh]

About 20 years ago, United bumped me from their nonstop flight to Italy to a United flight to Germany, connecting to an Alitalia flight to Italy. My suitcase never arrived in Italy. During my 10 day trip, I couldn't get any information from United about my lost bag or their compensation rules. Ultimately, I learned that the airlines had an agreement that the airline which was supposed to deliver your bag to you (in my case Alitalia) is the airline you have to file your claim with, regardless of which airline is at fault. (I don't know for certain if this agreement is still in effect.)

After I returned home, United found my bag in Costa Rica! Then they lost it again. Then they found it again and eventually got it back to me. Meanwhile, Alitalia agreed that they were the airline I should file my claim with. That turned out to be a good thing, because I learned that at that time, Alitalia's policy was to reimburse expenses at 100%, whereas United's policy was to reimburse at only 50%. Alitalia prompting sent me a check for the entire amount I was claiming.

One added detail was that United lied to me in order to get me to accept voluntary bumping. I pestered them for a long time and eventually received additional compensation from United.

About 15 years ago I was delayed on United because of a blizzard and flight cancellations, but was bumped up to first class (nice!) crossing the Atlantic, because another passenger advocated loudly for not keeping me waiting in Chicago for 24 hours, while my mother was critically ill in ICU in Ireland. In any case, I eventually arrived safely and rushed straight to the hospital. My suitcase went to Amsterdam, where it languished for three days. Meanwhile, I attended a funeral (not my mother's) wearing borrowed clothes. It was Christmas, which made everything worse.

Travel can be brutal sometimes.

 

[ivinsfan]

About 15 years ago I was delayed on United because of a blizzard and flight cancellations, but was bumped up to first class (nice!) crossing the Atlantic, because another passenger advocated loudly for not keeping me waiting in Chicago for 24 hours, while my mother was critically ill in ICU in Ireland. In any case, I eventually arrived safely and rushed straight to the hospital. My suitcase went to Amsterdam, where it languished for three days. Meanwhile, I attended a funeral (not my mother's) wearing borrowed clothes. It was Christmas, which made everything worse.

Travel can be brutal sometimes.

Tell me about it, My niece was getting married out West and my Mom was in the terminal stages of cancer..she died the Monday before my nieces wedding.Due to fly to Idaho for the wedding leaving Friday morning, wedding Sat, funeral in Utah Sunday aft/Monday fly home Monday nite.

Flight to Idaho get cancelled Friday. can't get to SL and then to Idaho Falls until Sat.. 3 hours before the wedding...flight leaves late to SL and miss the plane to IF. .cry at the rebooking desk, someone takes pity on me and sends us to Blackfoot where my BIL races to pick us up at the airport. Get to the hotel put on my clothes, go to wedding where I ugly cry through the entire ceremony.

Funeral over, go to airport get on plane, diverted an hour from home have to go to Duluth ..crew times out, no flight for 12 hours, airport closed..Summer in Duluth no hotel rooms, I stand and cry at the hotel curtsey phones telling complete strangers. I cant take this I just buried my Mother this morning. Sit at the airport all night and finally make it to Msp at 9 am the next day. My DH did say to me, On the bright side,we can't possibly EVER have a more horrible flight these two...it took me 3 years to get back on an airplane.

 

[supernova72]

Inasmuch as Virgin America is now being Absorbed and Assimilated by the new owner Alaska Airlines , try a call to this fellows office : Benito Minicucci , President & Chief Operating Officer at Alaska Airlines, Inc. and Chief Operating Officer & EVP-Operations at Alaska Air Group, Inc. (206) 392 5040

The buck does stop somewhere. Sometimes a calm, non abusive call to the corporate office can do the trick. Doesn't always work , but give it a try on Monday.

Thanks. OP here. I'm on day six and believe it's time to fire the silver bullet so to speak to Mr Minicucci. I'm a retired Boeing employee so maybe we can get this worked out.

Virgin America has been so un-responsive. All they say after posting on social media is we're looking into it. I'll be professional on my voicemail for sure. Maybe my "206" area code will resinate and he'll get the Seattle WA connection. Cheers and thanks again.

 

[gcgang]

Medillin? Pablo Escobar's associates are no doubt using your suitcase to smuggle cocaine.