Well, you're in luck, though; if your flight was cancelled, you can insist on a refund. You might have to call in and wait on hold for a while, though. I am really hoping my flight is cancelled, but for the last couple of days they've cancelled the earlier of the two flights on that route, and I'm on the later one. Oh well, I could always get a voucher if I can't get a refund, but I really would prefer a refund at this point.
I just cancelled our $5,xxx Princess cruise from the UK which was end of May.
I had to cancel via Costco travel , as that was my travel agency, I had first called Princess, who confirmed the cancellation (temp) policy as I read it.
But they said I had to cancel via my TA.
I ignored the TA phone message that says to wait a few weeks ... etc , as my cancellation policy would be less beneficial if I waited weeks. I did think if people follow that suggestion they will later be more disappointed.
I phoned and waited on hold for 1 hour, (it was projected 3 hrs) and got a lovely person who didn't seem stressed, and was super clear in the steps.
Result:
$200 Future Cruise credit , must be used by end of 2021.
Rest refunded to CC. in about 7 days.
Everything else, I expect less success, but it was the big expense, and for the rest I can wait more weeks to let the virus grow in Scotland and UK, which might help in cancellations, especially the flights.
Felt I had to update, and ask advice:
I called back to Costco Travel, as 14 days (10 business) days had gone by, so wondered where is my refund ?
The Costco TA, said they would check with Princess and came back and told me it would be 60-70 days
I checked my CC charge, and it says the charge was by Princess, not Costco Travel, but I don't really know how the merchant name is decided.
So now, 2 days later, I phoned Princess, who told me, any money issues I have to deal with Costco, and the Princess policy is 60 days, and the Policy which came out March 20th (3 days after my cancel) is retroactive.
So what should I do, dispute the final payment of CC charge which is $4,632 out of the refund amount of $5,112 or wait the 2 months and hope Princess does not declare bankruptcy. ?
When I book with VacationsToGo, the credit card payee is always the cruise company, not VTG. But the cruise company can see that you didn't book directly, so they flip you back to your travel agent for any and all actions with the booking.
I'm not sure what "Loss related to these events ceased to be covered from the date they became known" even means. Maybe if you made a valid claim (not related to the pandemic, like a death in the family) before the government announced closing the airport, it would be valid? But if it was valid then, why would it not be valid after the announcement?
That's it!
Just got an email from American for my return flight, which is weird, because my entire booking is already cancelled. I went to check the refund status [ https://prefunds.aa.com/refunds/ ] and it says "pending review". I doubt they'd play games and only refund the outbound leg, but this IS an airline
