Vanguard already acknowledged they have a problem with customer service due to the infamous "we're being too successful" and cant hire enough good people.
I have two issues with this, one is about companies who plan to expand and succeed, then when it happens they almost seem surprised and unprepared to handle success. The other is for someone to explain to me why in a time of high unemployment and available outsourcing opportunities, a company cant fix this problem in a matter of months.
I've seen some real doozies as far as goofy numbers reported, particularly by msn's moneycentral and also by vanguard admiral funds. One admiral fund I looked at had different distribution numbers on every web financial site I looked at, and moneycentral didnt report any. Vanguards numbers at least were there and correct.
My favorite screwup is with moneycentral. Works like this: you buy a stock, hold it for 3 years, it pays you a dividend each year. You sell the stock, and 2 years later buy it back. If you ask moneycentral what your gain is on that stock, it tells you any appreciation, plus current dividends, plus all the accumulated dividends for the three years that you previously held it. Their response: we know it does that, it says so in the help (sort of), and it will continue to work that way.