"Air-pocalypse" travel stories

Sojourner

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So did anyone around here get caught up in the air travel apocalypse this past weekend? DW and I were just finishing up a nice, multi-week trip to the West Coast, and then the "global IT outage" happened about 12 hours before our flight back home was scheduled. Over the next four days, we had three return flights canceled, had to pay outrageous fees for renting two different cars to travel to two relatively nearby airports (which was all for naught due to the flight cancellations), and spent hundreds of dollars in hotel rentals waiting/hoping to finally get on a return flight that wouldn't be canceled. Back home now, happily, and even though it was very frustrating, we know it could have been much worse. We saw many stories on TV and online about people sleeping in airports for multiple days, having no access to their checked luggage, and missing important life events (funerals, births of children, etc.) due to all the airlines' problems.

Anyone else have an "experience" to share? Given all the frequent travelers here, I'm sure I wasn't the only E-R.org member who was affected.
 
We have been extremely lucky over many years of business and leisure travel.

Only twice in the past five years.

7 hr daytime delay from Faro, Portugal to Canada. Received 600euro each (650 USD) from the airline as per EU regulations 3 weeks after submission of claim.

Overnight delay on a Toronto-Calgary flight in Feb. Rec'd $1000 Cad ($725USD) from the airline as per Cdn. Transport rules three weeks aster submission of claim.

No other issues other than the usual delays.
 
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Fortunately I was nowhere near any airports but a friend based in Atlanta was trying to get to Vermont for a business meeting. He'd planned to get there early to do some sightseeing. Instead, he was delayed over two days and the corporate travel agency ghosted him. (Don't get me started on corporate travel agencies. :))

He was on Delta but after about the 3rd cancellation, his employer paid an exorbitant airfare to get him to VT on United. He's on his way home now but reported that he also had to fly a different airline (American). Up to now Delta had a reputation as being "less bad" than most of the US legacy airlines. They can kiss that goodbye.
 
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Our son got stranded by Delta. He flew from SLC to BWI on Thursday, ahead of the outage, for a wedding. He had a direct flight back on Sunday that was canceled. Rebooked on a later flight that day (which was almost impossible to do because the website, app, and phones didn't work). It was then canceled. He stayed in a hotel at the Airport on Delta on Sunday night.

Monday, he was booked back on the direct flight in the morning - canceled. Rebooked flight that afternoon - canceled. They then put him on a Wednesday flight. Later on they put him on a Thursday flight.

At that point I found a Spirit airlines ticket for $388 and bought it for him. That flight was Tuesday, so he took Uber to our house (and back to BWI the next day). He caught the Spirit flight through San Diego, almost missed the 3-hour connection because the first leg was 2.5 hours late, and got home Tuesday evening.

He submitted for a refund on the unused Delta leg, 3 hour-long Uber rides, and 3 airport meals. Then he saw today that Delta was reimbursing other airline tickets, which their claim page specifically disallows. So he put in for that too. We'll see how that part goes.
 
He submitted for a refund on the unused Delta leg, 3 hour-long Uber rides, and 3 airport meals. Then he saw today that Delta was reimbursing other airline tickets, which their claim page specifically disallows. So he put in for that too. We'll see how that part goes.
Wow, what a story. He definitely had it worse than we did. Thanks for the info about Delta reimbursing for 3rd party airfare. DW and I will definitely be submitting all our expenses directly related to all of Delta's cancellations that impacted us for multiple days. I think they will suffer tremendously for their abysmal, slow handling of this situation relative to other airlines. DW has been a Delta loyalist for many years but is now rethinking that, as I'm sure many thousands of others are, as well.
 
Wow, we were just lucky we got home a few days ahead of it. But it affected DB in Europe and he wasn’t even flying Delta.
 
We almost always fly Delta, but for the trip we’re due to return to the US from in a few days we decided to try SAS, as they had a good fare. Whew!
 
Awful stories. We flew from Denver at 5:30 on Thursday night, maybe 5 hours before the problem started? (We also left Chicago earlier that week a few hours before storms rolled in with a record number of tornadoes. The weather gods were looking down on us.) I honestly don't know how I would have handled being stuck in this debacle--I would still be curled up on the floor sobbing, I guess.
 
Sure would be nice if CrowdStrike reimbursed these costs.
 
Sure would be nice if CrowdStrike reimbursed these costs.
Belly laugh here...

The current Crowdstrike CEO was once the CTO at McAfee. In 2010 during his tenure, McAfee had a huge "glitch" with Windows XP that took down a good part of the Internet. Thg McAfee incident cost the comapny so much they ended up selling to Intel. This seems to be a good time to invest in one of their competitors...

Kurtz.jpg
 
This past weekend was a family reunion in Dallas. Family members traveled from several different airports into DFW. Boy, do we have stories. Almost everyone was impacted.

DW and I, along with our children and their families, were lucky. We all flew United and were not affected. Another brother and his family, flying in and out of Newark (I forget which airline) also did not encounter problems.

However, some of the "highlights":

Family coming in from Georgia (Delta) had some problems. The ones who flew in Thursday were fine. Those who flew in Friday had flights cancelled and pushed back, a couple into Saturday. One niece sadly saw her Friday afternoon flight get cancelled and rescheduled for 8AM Saturday. She got to the airport at 5:30AM, only to find it cancelled and rescheduled and pushed back and on plane then off the plane... eventually it got moved to Sunday afternoon, which would not work for her as she had to be back home Sunday evening. So after almost 16 hours at the airport trying to get a flight, she had to miss the reunion.

Everyone going back thru Atlanta had flights cancelled and rescheduled at least twice. Some who were scheduled to leave around noon Monday did not leave until late that night. Two nephews and their spouses, which original flights scheduled for 1PM Sunday, had cancellations and could not leave until around 6PM Monday.

A brother and family scheduled to fly back to JFK (Delta) had their flight cancelled as they arrived at the airport, and were on "standby" for rescheduling. My brother rebooked with AA and left5 hours later but had to fly into into a different NYC area airport. He contacted Delta, they offered him a credit for a future flight, he said are you crazy I want a refund, they finally agreed.

A sister and BIL encountered a 12 hour+ delay on Monday (American), their original flight to JFK was scheduled for 6:30AM but did not leave until almost 7pm.

A sister and her family flying to and from Philly (American) had their flight cancelled at the airport and ended up getting into DFW 8 hours later, too late for any of the reunion Friday activities. For their return, they were on the plane 1PM Monday about to depart on time, then waited a couple of hours and then everyone had to deplane due to the crew time working clock expiring. They never got onto another flight until around 10PM.

Another niece, flying back into LGA (Delta) on Monday had her planed diverted to Detroit. After spending the night there she still was not rebooked on a return flight at all Tuesday morning. She ended up renting a car and driving to Pittsburgh to catch a return flight back. She finally returned home Tuesday night.

The reunion was well worth it, but the flight situation was crazy. We have a family group chat and the text messages were flying fast and furious. But, we tried to maintain good humor. With the hotel, and a niece and nephew-in-law with a large house, both within 10-15 minutes of the airport, no one had to spend the night at DFW. and said "well, if we are going to be stuck somewhere, at least it is with family we do not get to see oftern these days." :)
 
Oh, boy! This was not me, this was my son who was in Beijing for a week. His wife and 2 kids (2 1/2 and 5) have been in Beijing for 2 months visiting her parents. On July 15th Our son flew to Shanghai and then to Beijing on standby with a Delta Buddy Pass. This worked out great, he was in Delta One and had a great flight.

Our DIL and the kids all had tickets for a return flight (Shanghai to Detroit) on Delta on Tuesday, July 23rd. Our son hoped to use the Buddy Pass again and it all looked fine until the CrowdStrike thing on Friday the 19th. They thought this would all be cleared up by their plans on Tuesday! Nope.

They took a high speed train from Beijing to Shanghai for the flight home. Luckily the flight on Tuesday (14 hours in the air) was still happening for the DIL and the kids. But there was no way that our son was going to be on that flight or any other Delta flight. DH picked up our DIL and the kids in Detroit late Tuesday night (12 hour time difference).

Instead, our son flew on Asiana from Shanghai to Seoul, Korea and then Seoul to LAX. From there he flew on American to Las Vegas and then an overnight flight from Las Vegas to CLE on Frontier. Most of these connections had a wait of a couple hours between flights, but he did get home! I picked him up in Cleveland Wednesday morning. All in all, I think it was about 36 hours of flying and waiting.

All these last minute tickets for him were very costly. Since he didn't have a paid ticket on a Delta flight he's not getting reimbursed for any of this. Just the risk of going standby!

But he's home and they are all getting caught up on sleep. The 2 year old slept about 18 hours when he got home. The 5 year old stayed over at our house because he had slept so much on the plane that his mom thought he'd be up all night.

Within 10 days our son got to experience a First Class Delta One and then a Red Eye flight on Frontier!
 
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I dread flying now because of all these problems. When I was younger it wasn’t so bad being stuck in an airport but now I don’t do well if I miss a night’s sleep.
 
While all this is pretty bad, my office mate went "home" to India just before the start of Gulf War I. He ended up needing to take a couple of extra weeks to get home (to the USA) and had to do it by circumnavigating the world - with one major leg on Aeroflot. Since then, most of the travel Snafus seem to pale in comparison to his problems - though I would be extremely upset had I been flying during Air-pocolypse. Clearly, YMMV.

Glad most everyone is finally home again!
 
We got lucky. We flew home from Amsterdam last Saturday, the day after Crowdstrike hit. Our flight was delayed for three hours due to mechanical issues, but otherwise uneventful.
 
I dread flying now because of all these problems. When I was younger it wasn’t so bad being stuck in an airport but now I don’t do well if I miss a night’s sleep.
The last time we flew anywhere was 2019 before Covid. Prior to that for years we traveled all over the world. We are not too enthusiastic about starting up again and since in our mid to late 70s with physical issues to consider being stuck somewhere in an airport for a few days while traveling and the problems with air travel (read people) even while flying doesn't do much to encourage us. Too bad since we love to travel. Just no longer interested in dealing with the problems. Destinations are also getting too crowded with tourists.
 
I will try to keep this short. Our travel agent booked us on a charter flight LAX to London and return, (We did not know any better at the time)
1. Instead of departing from LAX we had to depart from the south side terminal
2. We were supposed to leave at 6 PM, we left at 6 AM, arriving at midnight
3. Charter bus took us from the airport to the bus barn, blocks away from Victoria Station
4, Had to drag our luggage through the rain to Victoria Station taxi rank.
5. We visited family near Gatwick, where we were supposed to depart, but were informed we were leaving from Tilbury, North and East of London. We had to pay rental car driver to take us there
6. Instead of the 747, we were put on 2 DC-8's, which had to stop for fuel in Toronto for hours.
7. After we got home, the travel agent sent us a clipping that the charter company folded, leaving 1300 people stuck in Europe.
 
Apparently there are still a few DC-8's flying " Welcome to Congolese Airlines, sit back, relax and know the plane is old enough to be on Medicare"
 
I have not flown in several years. Flying has gotten to be such a hassle that I have decided to fly only if its is an absolute necessity. I did almost all of my bucket list items when I was younger and could withstand the stress of flying better.
 
Belly laugh here...

The current Crowdstrike CEO was once the CTO at McAfee. In 2010 during his tenure, McAfee had a huge "glitch" with Windows XP that took down a good part of the Internet. Thg McAfee incident cost the comapny so much they ended up selling to Intel. This seems to be a good time to invest in one of their competitors...

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Crowdstrike may have a major problem here. The FAA has declared this incident to be preventable by the airlines. This means that people who were initially denied compensation because the airlines declared it not their fault can now file claims. The airlines will pass these on to Crowdstrike.
 
Crowdstrike may have a major problem here. The FAA has declared this incident to be preventable by the airlines. This means that people who were initially denied compensation because the airlines declared it not their fault can now file claims. The airlines will pass these on to Crowdstrike.

I would expect Crowdstrike's service contracts to have consequential damages exclusion and no liquidated damages, but yea this will be in court.
 
Apparently there are still a few DC-8's flying " Welcome to Congolese Airlines, sit back, relax and know the plane is old enough to be on Medicare"
A few re-engined freighters I think
but not aware of any passenger DC-8 aircraft - though I've been wrong before (if you ask DW.)

Amazingly, there are still some passenger DC-3 aircraft in operation. Amazing. When it's right - it's right!
 
How about an DC-10? The three engine beauty that used to have the Pub between coach and first class?
Yeah, those were cool! None left in passenger service either, though still some freighters in operation.

We got bumped to 1st class in a DC-10. Wine, cheese, jumbo shrimp on ice at the back of the section. China plates and actual silver ware for dinner. I didn't know how to act. (Heh, heh, still don't, I guess.) :cool:
 
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