We use Amex for almost everything, and have taken two trips to Europe (one in Business Class) on reward points alone. The customer service I get from them is second to none. This past year, in Europe when I damaged a rental car, they sure enough took care of it for me. Been a card holder since 1986. Their website was awesome, categorizing charges, making it easy for me to keep tabs on our monthly dining out budget and easily seeing what the monthly (NOT billing cycle dates) charges were. Simple click to see "Restaurant" category.
Their website *was* awesome.
I logged in a couple nights ago to find it completely re-formatted. Gone are the graphs at the "Charges and Activity" page. Yes, eventually, I could find how to filter results by category and select a custom date rage (.. but the "Select a custom date range" button is gone......) but I can't seem to get a total for the category, for the date range.
VERY disappointed. The "What's different"? link takes you to a bulletized page that starts with "Based on feedback from Card Members like you, we've redesigned your transactions to provide more details, make them easier to find and filter, and give you more control over your activity."
No.
You took away lots of useful, meaningful functionality and this website now sucks.
I can't comprehend how/why a company that I think was a rare thing these days could/would do something like this. Their activity pages were brilliant, well thought out, now they are simple list with a couple pull downs.
Anyone else notice this?
I will call them. We do $80-$100k a year in charges with them. I can tell/know, that when I call, they can see that I am "that" client, with a stellar credit rating and decades of use.
I hope that they bring back the old format, or at least work in the needed functionality.
Their website *was* awesome.
I logged in a couple nights ago to find it completely re-formatted. Gone are the graphs at the "Charges and Activity" page. Yes, eventually, I could find how to filter results by category and select a custom date rage (.. but the "Select a custom date range" button is gone......) but I can't seem to get a total for the category, for the date range.
VERY disappointed. The "What's different"? link takes you to a bulletized page that starts with "Based on feedback from Card Members like you, we've redesigned your transactions to provide more details, make them easier to find and filter, and give you more control over your activity."
No.
You took away lots of useful, meaningful functionality and this website now sucks.
I can't comprehend how/why a company that I think was a rare thing these days could/would do something like this. Their activity pages were brilliant, well thought out, now they are simple list with a couple pull downs.
Anyone else notice this?
I will call them. We do $80-$100k a year in charges with them. I can tell/know, that when I call, they can see that I am "that" client, with a stellar credit rating and decades of use.
I hope that they bring back the old format, or at least work in the needed functionality.