I too had some tough experiences with the hired help scheduling aspects of my battle with cancer. I recall I was supposed to get a bone marrow biopsy, followed 3 days later with a visit with the oncologist to review and discuss the results. I tried several times to get his staff to schedule, but kept getting a lame excuse; the girl who does the scheduling is not in right now, but don't worry, she'll get the message. I called every day for 2 weeks. Eventually I had the appointment with the oncologist and boy was he pissed he didn't have that biopsy. I explained the problem, showed him my phone log with names and times who I spoke with. I got the biopsy but the lesson was learned:
YOU ARE YOUR OWN BEST ADVOCATE
Just remember that no one cares about you like you do. It helps if you have a spouse who can run interference for you, but many of us are on our own when it comes to this. I have no idea how elderly people who haven't the wits to realize they are given the run-around and end up dead because of the poor clerical scheduling.
One thing I can highly recommend; when you go in for your first chemo, you'll be introduced to a cancer treatment advocate who will be assigned to you. You can call them any time, day or night, 24/7 and get someone who knows the ropes and will get things done. From that day forward, I would call to tell her of my latest upcoming appointment or that the doc said I was to get scheduled for this thing or that, and she made sure it went through and didn't get back burnered.
Now, part of the problem was the whole COVID pandemic, but I swear, lazy people used that as a lame excuse and I shouldn't have let them get away with it.
Stay on top of everything, document everything and get that advocate's contact info.
Cheers!