cube_rat
Thinks s/he gets paid by the post
- Joined
- Jul 12, 2005
- Messages
- 1,466
I will never order another part from Dell.
Situation 1:
I purchased a great computer, don't get me wrong. Since my purchase of my desktop in early October, I've had to replace the wireless keyboard which was still under warranty. At no time did the CSR tell me I needed to ship the defective wireless kit back. I received an invoice in the mail yesterday billing me for the wireless kit replacement. The invoice indicates that I need to ship back the replacement by 12/1 in order to receive a credit to offset this invoice. It's only $59, no biggie. I'll pay to spare myself the aggravation of having to run around and ship things. Then there's the overhead of following up on shipped back items and ensuring I get credit, which I can't deal with. Oh, the wireless replacement kit was refurbished to add insult to injury.
Situation 2:
I went on-line and ordered two black printer cartridges and 1 color. How hard is that? Confirmation comes back with the items I ordered. It's bad enough we get screwed with paying $106 for two black and one color cartridge (ouch), but they messed up the order! I get the cartridges I ordered yesterday, but the packing slip indicates, 4 black cartridges and 1 color. I call and indeed there is another shipment on it's way to my home for the remaining two black cartridges. So, my credit card will have $180 charge on it until I return the two cartridges, which means running around to ship and follow-up on items.
Okay, I'm done ranting.
Situation 1:
I purchased a great computer, don't get me wrong. Since my purchase of my desktop in early October, I've had to replace the wireless keyboard which was still under warranty. At no time did the CSR tell me I needed to ship the defective wireless kit back. I received an invoice in the mail yesterday billing me for the wireless kit replacement. The invoice indicates that I need to ship back the replacement by 12/1 in order to receive a credit to offset this invoice. It's only $59, no biggie. I'll pay to spare myself the aggravation of having to run around and ship things. Then there's the overhead of following up on shipped back items and ensuring I get credit, which I can't deal with. Oh, the wireless replacement kit was refurbished to add insult to injury.
Situation 2:
I went on-line and ordered two black printer cartridges and 1 color. How hard is that? Confirmation comes back with the items I ordered. It's bad enough we get screwed with paying $106 for two black and one color cartridge (ouch), but they messed up the order! I get the cartridges I ordered yesterday, but the packing slip indicates, 4 black cartridges and 1 color. I call and indeed there is another shipment on it's way to my home for the remaining two black cartridges. So, my credit card will have $180 charge on it until I return the two cartridges, which means running around to ship and follow-up on items.
Okay, I'm done ranting.