FYI - when/if your Marketplace ACA agent changes...

simple girl

Thinks s/he gets paid by the post
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Our marketplace agent moved on. I was assigned a new agent from the same company.

However, when I asked our new agent to update our income and change our plan this year (for 2025), she was unable to do so until she and I spent 50 minutes on a 3-way call with the Marketplace Call Center. I had to give permission to change our agent of record to her name, but it took lots of steps and time.

Apparently this is due to a new rule this year, enacted by CMS to protect consumers from agents/brokers making changes to their enrollment without their knowledge. More information here from CMS.

Just an FYI for anyone else who experiences an agent change now or in the future.
 
Interesting, I had no idea this problem was so large. From the link
From January 2024 through August 2024, CMS received 90,863 complaints that consumers had their FFM plan changed without their consent (also known as an “unauthorized plan switch”). The agency has resolved 90,376 (99.45%) of these complaints and remains committed to addressing new and unresolved cases. CMS is currently resolving these cases within approximately 16 calendar days of receipt.

From January 2024 through August 2024, CMS received 183,553 complaints that consumers were enrolled in FFM coverage without their consent (also known as an “unauthorized enrollment”). The agency has resolved 183,095 (99.75%) of these complaints and remains committed to addressing new and unresolved cases. CMS is currently resolving these cases within approximately 52 days of receipt.
 
Interesting, I had no idea this problem was so large. From the link

Me either! So, although it was a pain to deal with, I see that it was definitely needed and is for consumer protection.
 
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