- Joined
- Sep 10, 2006
- Messages
- 4,536
Our marketplace agent moved on. I was assigned a new agent from the same company.
However, when I asked our new agent to update our income and change our plan this year (for 2025), she was unable to do so until she and I spent 50 minutes on a 3-way call with the Marketplace Call Center. I had to give permission to change our agent of record to her name, but it took lots of steps and time.
Apparently this is due to a new rule this year, enacted by CMS to protect consumers from agents/brokers making changes to their enrollment without their knowledge. More information here from CMS.
Just an FYI for anyone else who experiences an agent change now or in the future.
However, when I asked our new agent to update our income and change our plan this year (for 2025), she was unable to do so until she and I spent 50 minutes on a 3-way call with the Marketplace Call Center. I had to give permission to change our agent of record to her name, but it took lots of steps and time.
Apparently this is due to a new rule this year, enacted by CMS to protect consumers from agents/brokers making changes to their enrollment without their knowledge. More information here from CMS.
Just an FYI for anyone else who experiences an agent change now or in the future.