Gen Z Is Apparently Baffled by Basic Technology

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rembrandt

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Members of Gen Z are entering the workforce with certain types of technological know-how, from navigating the depths of the internet and using apps to editing photos on their smartphones.

But when it comes to using a scanner or printer — or even a file system on a computer — things become a lot more challenging to a generation that has spent much of their lives online, The Guardian reports, a counterintuitive result of workplaces still relying on technologies that were around long before they were born.

"There is a myth that kids were born into an information age, and that this all comes intuitively to them," Sarah Dexter, an associate professor of education at the University of Virginia, told the newspaper. "But that is not realistic. How would they know how to scan something if they’ve never been taught how to do it?"
For instance, 25-year-old New Yorker Garrett Bemiller admitted to The Guardian that he was stumped by a photocopy machine at his office.

"It kept coming out as a blank page, and took me a couple times to realize that I had to place the paper upside-down in the machine for it to work," he said.

Educators have already found that the latest generation of students is struggling with wrapping their minds around the concept of file folders and directories. Even astrophysics students had a hard time with the concept, as The Verge reported back in 2021.

After all, why dig around for a while when you can just use your computer's search functions? A quick Google search can easily get you to the answer you are looking for in a fraction of a second.
It's become such a commonplace discussion these days that tech company HP went as far as to give the phenomenon a name: "tech shame."

HP found that young people are ten times more likely to feel "tech shame" as compared to older colleagues, according to a November survey, the result of a basic misjudgment.

"The assumption is that because Gen Z and even millennials spend a considerable amount of time on technology that they are technology savvy," Debbie Irish, HP's head of UK and Ireland human resources, told WorkLife last year. "This is a huge misconception. Sadly, neither watching TikTok videos nor playing Minecraft fulfills the technology brief."

 
My problem is when they ask for help on Reddit, they're looking for a one sentence answer to fix their issue. If you go into too much detail with clear instructions on how to accomplish what they need, they complain a couple of days later that no one has answered their question yet. I went back to one guy and told him to reread my entire post and he responded after doing so thanking me but this time he complained that my response was too long so that's why he missed it. You can't win with them so why bother....
 
Interesting. In another forum, a member who is active duty military said they've been encountering trouble with young recruits who are paralyzed by having to answer the phone. Talking on the phone, especially to a stranger, is essentially a foreign concept to them. They only communicate through texting. It's just not in their life experience to know how to interact with people by phone.

I'm not surprised that older tech would stump younger people. Many have only a smartphone. They don't own a laptop or desktop. Anything they have saved is cloud-based. They have no experience with folders and on-site storage. Scanner? What's that? When they need something "scanned" they take a photo of it with their phone. Heck, I do that most of the time, though I still have and know how to use my scanner.
 
My problem is when they ask for help on Reddit, they're looking for a one sentence answer to fix their issue. If you go into too much detail with clear instructions on how to accomplish what they need, they complain a couple of days later that no one has answered their question yet. I went back to one guy and told him to reread my entire post and he responded after doing so thanking me but this time he complained that my response was too long so that's why he missed it. You can't win with them so why bother....
Their attention span is about 30 seconds.
 
Virtually all tech, even old stuff, is impervious to newcomers. See if someone born this century can figure out how to operate a dial telephone. The standard dial lacks even the most basic of instructions.
 
Virtually all tech, even old stuff, is impervious to newcomers. See if someone born this century can figure out how to operate a dial telephone. The standard dial lacks even the most basic of instructions.
Exactly. I hate when stories like this turn into generation-bashing. It's not a short attention span. It's having never been exposed to the technology.

Growing up, we had a gas oven in our house. We had to light it each time we used it. How many people today who have never encountered one of those would have a clue how to operate it? It's not ignorance or lack of attention or anything else except zero experience. I'm sure when you teach someone to use the scanner, they're fine after that, just as I'm sure my daughter would be if I showed her once how to light the oven.
 
Mod Note: Thread closed due to copyright issues, OP please check your PM's for guidance if you with to restart the discussion.
 
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