travelover
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Mar 31, 2007
- Messages
- 14,328
Long story short - my old employer switched from Fidelity to ACS for their 401(k) administrator. I'm in the process of closing out my 401(k) so I can do rollovers. ACS has it all screwed up and I'm at my wit's end trying to get anything done. Every call first goes to India, then is transferred to a clerk in the US. The clerk types your concern into a computer file and says you will hear something in 48 hours. No one calls within 72 hours and you call again. Rinse and repeat. Now you ask to speak to a supervisor. They are all in meetings but will call you back . No one calls back. Rinse and repeat and rinse and repeat.
Does anyone have any good tips for notching this up to get it resolved? I've tried good cop and I've tried bad cop, but these clerks are just drones. I'm afraid that working through my old employer's HR department would be the same or worse, as it has all been outsourced.
Does anyone have any good tips for notching this up to get it resolved? I've tried good cop and I've tried bad cop, but these clerks are just drones. I'm afraid that working through my old employer's HR department would be the same or worse, as it has all been outsourced.