SecondAttempt
Thinks s/he gets paid by the post
I own Costco stock and whatever they are doing seems to be successful to the bottom line so I am not complaining about that.A long, long time ago, I worked for a megacorp that did business with Price Club (predecessor of Costco), and this was definitely part of their model. I remember being in a meeting once where someone was joking with Sol Price about how they couldn't find their favorite product any more and couldn't he as CEO do something about it. His serious response was that this was actually a business strategy. If members thought something might not be there next time they came, then they'd buy it now instead of waiting and possibly changing their minds. Even if they definitely wanted it, he'd rather make a sale now than later. Letting a few items go out of stock or having them available seasonally helped create that sense of urgency.
The other thing he liked to do was rearrange things so you couldn't just home in on the one item you were looking for and ignore everything around it. He figured if you had to scan the entire aisle looking for Cheerios, you might notice the Chex and decide to get both. I don't think that strategy carried over once they merged with Costco though, or at least I don't notice it in my local warehouses.
But I may not be the typical Costco shopper because I find those practices annoying. Their prices simply are not THAT good so if I have to work hard to find what I want...F-it. There have been plenty of times in the last year when I stopped on the way home from work for a chicken and a list of a dozen or so items and went home with a chicken and a bottle of gin because I couldn't find the rest of the list!
With Home Depot I have an app that tells me which aisle and bin an item is in. Costco seriously needs to get rid of this idiotic and antiquated idea that customer confusion sells more product!