Is Southwest Airlines in trouble?

Is wheelchair abuse more prevalent at SW than other major airlines?

When I fly UA or AA I see dozens of people board before group 1 is announced. It seems hard to believe it could be any worse at SW.

OTOH, with the other major airlines even when one abuses the early boarding process, seats are already assigned. With SW, the abusers get first pick of choice seats. It’s easy to see how that would make customers angry.

Airports are very stressful places. I would hope a major change by an airline or airport would lead to making travel a bit easier or less stressful in some way. The only advantage I see with this move by SouthWest is premium customers will now be able to reserve their preferred seat. Maybe, and for a price.
Apparently so, because the other airlines have assigned seating options. With Southwest, seats were not assigned and customers used the wheelchair scam to get their whole party on ahead of other folks in order to pick preferred seats.

I see some folks preboarding with other airlines, but not that many. Depends on the size of the plane. Those same folks also have to wait and get off last.
 
The cattle car aspect was their open seating... just push the cattle in the truck and close the doors!!! there was no way (well, reading here except if you cheated) knew where you were going to sit... I LIKE knowing where I am sitting..

Sure, the other airlines have shrunk how much room you get... now, as I said before it was a long time ago but I do not know if SW shrunk their seats down as much... they were not when I flew..

And as others have said, their price advantage has gone from what I can tell... then again, they are not listed in the expedia or other sites..
 
Used to fly SW a lot for work. Had the perks of being a loyal frequent flyer which made it nicer: auto assigned A-group (no 24 hour online checkin), and earned more flight credits. It was nice to have the free flights for DW or myself. But then retired and prefer not to fly anymore. Unless you fly first class, I think any of the airlines are just flying buses now. They are all too tight seat spacing, uncomfortable seats, rude fellow passengers, not much customer appreciation or service attitude, and with flights so full any weather or other delay means tough getting to where you want to be at required time.

Back to OP's question, I think the changes SW is making are to try and survive. Raising more income while trying to appear low cost for flights. The extra fees are money maker and sort of kept out of your knowledge until the flight is near booked.
 
The cattle car aspect was their open seating... just push the cattle in the truck and close the doors!!! there was no way (well, reading here except if you cheated) knew where you were going to sit... I LIKE knowing where I am sitting..

Sure, the other airlines have shrunk how much room you get... now, as I said before it was a long time ago but I do not know if SW shrunk their seats down as much... they were not when I flew..

And as others have said, their price advantage has gone from what I can tell... then again, they are not listed in the expedia or other sites..
I’m afraid we require at minimum assigned seats.

It’s been a very long time since I flew Southwest Airlines, probably 2000 when Tucson was our destination, returning from Phoenix.
 
I never thought about checking alternatives to flying SWA out of Chicago Midway. Until reading this thread. Midway is a 1.5 hr drive now in normal traffic. Airport parking is $15 per day.

I could fly Allegiant out of Peoria Illinois to Mesa Az on our next trip to Az. Peoria is 1:46 drive. Free parking. Casual glance at airfares looks reasonable.

For destinations not served by Allegiant, I may try Delta, etc out of O'Hare.

Lots of options if SWA becomes too much $ or too much of a hassle.
 
We fly SWA several times a year, and so far this year we have not noticed any decline in service. Form my experience, and our destinations via coach, they are domestically as good as United or Delta, and *MUCH* better than American (which I will only fly if there is no other option, including a fast boat 😂). It does not take much to for them to keep us happy :) - low fares and no flight cancellations. I have no issues with their group boarding policy. I have fast fingers when the 24 hour check-in window opens and cannot remember the last time we did not get a relatively high selection (no worse than middle of the B group). I am fine with sitting towards the back of the plane (it makes little difference when getting off to us), and sometimes we have been able to get the two-seat emergency row, which, for us, is like business class :) . This year, only every flight we have either had all family members in our row, or an empty middle seat.

We are <90 minutes driving distance from 3 airports, their prices are still low or very competitive, and it has been a long time since we did not have a choice of a non-stop to our destination. The last time our flight was delayed was in 2022, and they sent us, without us asking for it, a $100 voucher.

We have flown twice since they started charging for luggage, but we can deal with carry on luggage, and, we never have had a problem finding overhead bin space. The one fee they have raised before this was early-bird check-in - it used to be $15-$25, but we have not seen the option cost less than $39 this year, and have seen it has high as $75. But, with planning and the fast fingers, we almost never have to choose it.

In spite of the YouTube videos and the "Airline" TV show, only one time was there an issue with a passenger - guy sat next to me at the gate reeking of booze and was very chatty, kind of staggered to his boarding group, and they did not let him fly. But he did not make a fuss about it, and I probably would not have noticed had he not sat and interacted with me.

We will see what happens come January. We still have SWA points to burn, so worse case we will fly on them enough to use them up.
 
Didn't like the no seat assignment, but that is changing now.
I love their current boarding process and I'm really going to miss it. The passengers basically load themselves so boarding is pretty quick and efficient. I thought they were able to turn planes fastest of all the airlines, probably because passengers are anxious to get their line spot and get onto the plane. No dill
 
SWA begin serving the Islands in 2019 IIRC. I've never used them as they don't go on to my eventual destination. I never do a 2-flight trip with 2 airlines. Plenty of issues with one airline.
 
I think SW made a mistake changing their business model and will find it more difficult to compete. They were my go-to when booking a flight for my brother because I could change flights with no penalty and didn’t nickel and dime me. They had a service distinction that built a loyal customer base and now they’ve thrown it away.

I don’t see any advantage now when competing against AA/UA/Delta, and those 3 have very good loyalty programs.

I think in 10 years they will be a Harvard Business School case study on bad strategy.
Assigning seats seems like a reasonable choice, but charging for checked luggage is both "nickel-and-diming" and throwing away an advantage in flight turnaround time and boarding.
 
Switching to charging for checked luggage when 1 or 2 bags used to be included always bugged me. For the airlines it seemed like cutting off their nose to spite their face. All that happened was people immediately started carrying on everything they could, making boarding slow and unpleasant.

At least international still includes 1 checked bag.
 
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We fly SWA several times a year, and so far this year we have not noticed any decline in service. Form my experience, and our destinations via coach, they are domestically as good as United or Delta, and *MUCH* better than American (which I will only fly if there is no other option, including a fast boat 😂). It does not take much to for them to keep us happy :) - low fares and no flight cancellations. I have no issues with their group boarding policy. I have fast fingers when the 24 hour check-in window opens and cannot remember the last time we did not get a relatively high selection (no worse than middle of the B group). I am fine with sitting towards the back of the plane (it makes little difference when getting off to us), and sometimes we have been able to get the two-seat emergency row, which, for us, is like business class :) . This year, only every flight we have either had all family members in our row, or an empty middle seat.

We are <90 minutes driving distance from 3 airports, their prices are still low or very competitive, and it has been a long time since we did not have a choice of a non-stop to our destination. The last time our flight was delayed was in 2022, and they sent us, without us asking for it, a $100 voucher.

We have flown twice since they started charging for luggage, but we can deal with carry on luggage, and, we never have had a problem finding overhead bin space. The one fee they have raised before this was early-bird check-in - it used to be $15-$25, but we have not seen the option cost less than $39 this year, and have seen it has high as $75. But, with planning and the fast fingers, we almost never have to choose it.

In spite of the YouTube videos and the "Airline" TV show, only one time was there an issue with a passenger - guy sat next to me at the gate reeking of booze and was very chatty, kind of staggered to his boarding group, and they did not let him fly. But he did not make a fuss about it, and I probably would not have noticed had he not sat and interacted with me.

We will see what happens come January. We still have SWA points to burn, so worse case we will fly on them enough to use them up.
Get a SWA CC and get your free bag back.

Flieger
 
Another of their "advantages" is for Pilot training. Limited (only model differences) of their 737 fleet keeps training simple for their Pilot group.

Flieger
 
Get a SWA CC and get your free bag back.

Flieger
That’s true. We always had a CC that gave us free luggage check. However, apparently most passengers don’t, because many bring as much carry-on as they can, and that cause slow boarding for everyone. So it doesn’t solve the problem airlines caused for themselves.
 
That’s true. We always had a CC that gave us free luggage check. However, apparently most passengers don’t, because many bring as much carry-on as they can, and that cause slow boarding for everyone.
Yep. That's with any airline.

I "might" would fly SWA more, but as mentioned before, they have TERRIBLE times and minimal flights from my location. A smaller airport near me has Allegiant flights which are much cheaper and much better flight times, especially to Florida where I visit. And that is preferable to me.

Flieger
 
Regarding the credit card approach. I looked and the cheapest was $99 fee. Nope, not going to do that. If I checked a bag with SW four times a year, then it would perhaps break even. But my trips are typically 4 day trips where a small carryon suffices. If I were to plan a family vacation, and we were going to do SW, then I would consider it, but not going to spend the $99 on contingency for something which used to be free, and likely would not use on a rgular basis.

The checked bag is not free with the CC -- folks are being asked to pay $99 / year up front to check bags, rather than pay on a per trip basis.

And I agree with the comment that baggage fees simply discourage folks from checking bags and make boarding a hassle. At some point all the airlines will have a 'carry on' baggage fee I expect to monetize the issue they created themselves.
 
Regarding the credit card approach. I looked and the cheapest was $99 fee. Nope, not going to do that. If I checked a bag with SW four times a year, then it would perhaps break even. But my trips are typically 4 day trips where a small carryon suffices. If I were to plan a family vacation, and we were going to do SW, then I would consider it, but not going to spend the $99 on contingency for something which used to be free, and likely would not use on a rgular basis.

The checked bag is not free with the CC -- folks are being asked to pay $99 / year up front to check bags, rather than pay on a per trip basis.

And I agree with the comment that baggage fees simply discourage folks from checking bags and make boarding a hassle. At some point all the airlines will have a 'carry on' baggage fee I expect to monetize the issue they created themselves.
I agree, if you don't take any other advantage. Usually there is a bonus, and then if you utilize the card on spending for things you normally spend on anyway (and of course pay off every month), you can get more than the $99 back in benefits. I don't fly American Airlines much, but utilized bonus's for CC's (multiple), no fee for first year, and am flying DW and I roundtrip to Hawaii in lie flat Business class for "free". But this is another thread, which I think is already out there.

My point is, people that are complaining about the change are not generally (like you) the minimal travelers on SWA, so there are ways for them to negate the changes.

Flieger
 
It was always easy for us to use the CC free checked luggage because it covered two of us flying, and one round trip would easily match the annual fee. Plus we flew a lot more than that. Plus it gave us group 2 boarding.
 
I love their current boarding process and I'm really going to miss it. The passengers basically load themselves so boarding is pretty quick and efficient. I thought they were able to turn planes fastest of all the airlines, probably because passengers are anxious to get their line spot and get onto the plane. No dill
Our last 3 or 4 SW flights indicated to me it was broken.

I would pay extra for early bird. Then 15-20 people would board before me. Most of them doing the wheelchair thing. Every one of them would take an aisle seat in the first 10 rows. So now I'm either climbing over a person to use the john, or I'm starting at row 10. Then, people board and put their bags in the front overheads, even though they are sitting in the back. So now, I have to move back even further just to have place to put my bag in the overhead. My extra $$ to board early is now getting me 15 rows back from the front.

We've started flying American for the last 2-3 flights.
 
I used to really like flying Southwest. It wasn’t a premium experience, but I always knew what I was getting. Value for dollar was good and the flight attendants and pilots were the friendliest in the business.

With their new model, they are now in a race to the bottom with the likes of United. Charge for everything and treat you like cattle. Their stupid activist board member has really messed up a unique model in the airline industry.

I may be trying Alaska Airlines for my next trip, even though I wouldn’t be able to get a direct flight to my destination. I’ve generally had good experiences with them.
 
Our last 3 or 4 SW flights indicated to me it was broken.

…Then, people board and put their bags in the front overheads, even though they are sitting in the back. So now, I have to move back even further just to have place to put my bag in the overhead. My extra $$ to board early is now getting me 15 rows back from the front.
That’s not a SWA specific problem. People bring those big carry-ons that bearly fit in the overheads and sometimes just put them in whatever overhead that has enough room as they walk down the aisle.
 
I liked SW and would choose them over others even if slightly less convenient routing/cost but think they are destroying their differentiation so I expect I'll fly them less. I burned up my SW points and called to cancel my CC but they dropped the fee by 50% so I agreed to stay one more year to see if I hate them. I rarely check luggage BUT since they don't charge, having space for my carry on has not been an issue since others do and have no incentive to try to cram everything overhead. With the others, they won't check carry on size for free then offer force it at the gate after I had to lug it all over the airport and through TSA. I HATE that and is the main reason I prefer SW. Never a problem getting a decent seat or overhead-often getting my preferred location (usually a window in front of the wing). If I'm getting milked I'll go for the cheapest - my most frequent flight is served by Breeze which has a direct flight but haven't used in the past due to the nickle and diming and upgrade crap SW is implementing. If they all suck, I'll go for them and save the layover at BWI.
 
I like their open seating and “free” ckecked bags. Now they will be just another airline. I find it a good challenge to try to check in at exactly 24 hours before departure to get in the A boarding group.
Good luck at playing timed check-in game. I haven't flown Southwest in years but used to be only able to get in A group by purchasing the early bird option. Their prices have gradually risen to those of the other airlines but there was always the "bags fly free" perk which has now gone away. The places we used to conveniently fly to from Phoenix (SAN, LAX, LAS, SNA, etc) we now prefer to drive to. Southwest's longer hauls like DTW and BUF that I used to travel to don't seem to offer a convenient non-stop anymore.
 
Get a SWA CC and get your free bag back.

Flieger
Well, it used to be two free bags checked and that credit card costs at least $99/year. It still makes sense if you are a frequent southwest flier i suppose but our situation has changed such that it's seldom the most convenient option any more. I can't help but feel it'll wind up being a private equity buyout where it get loaded with debt and the owners suck it dry at which point it goes bankrupt.
 
Basically, they are destroying all the goodwill built up with their loyal base and hoping to take away enough customers from other airlines (many of whom are loyal to them due to miles/habit)! I think it's a bad strategy personally. Maybe the CEO of Cracker Barrel can consult with them on their implementation.

Maybe SW can get Coca~Cola to reintroduce "New Coke" to be served... they could probably even charge for the soft drinks on board too!
 
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Well, it used to be two free bags checked and that credit card costs at least $99/year. It still makes sense if you are a frequent southwest flier i suppose but our situation has changed such that it's seldom the most convenient option any more. I can't help but feel it'll wind up being a private equity buyout where it get loaded with debt and the owners suck it dry at which point it goes bankrupt.
Sorry, I just don't see that happening, just because they are moving to the business model everyone else uses.

I think this is another case of "we have been spoiled".

Flieger
 
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