Texas Proud
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- May 16, 2005
- Messages
- 18,536
WOW.... I am very hot at AT&T right now...
I pay my mother's bills. I saw where the AT&T bill did not show a payment. I was thinking that it was the timing of the payment so did nothing. Well, a month later the bill showed TWO missed payments.....
So, I call AT&T to say that the payments were made. They said tough, we do not have records of these payments.... get in touch with your bank. SO, I go online with Chase and put in a request on proof of payments etc. Now, I notice that the address to send the payment had changed. So, I made a change to the payment system and make the current payment less the late fee since I was not late. I was thinking that things were going OK....
BUT, last week I get a letter saying that they were going to cut off her phone. I called and talked to a guy there and said I made a payment. He confirmed the payment but also told me that they had not received Nov or Dec payments. I said that I had tried to get the bank to show proof and thought they had. That I would get the proof and send it in. He said OK that he would note it and the line would not be cut. So I go online to get the 'proof' that these payments were made, but AT&T will only accept snail mail. I was going to send it in today but found out that they cut off my mother's service





SOOO, call today and am told that NO, it is not Nov and Dec that was not paid but Jan and Feb!!! That they cannot do anything until they get a payment and oh by the way we will charge you $5 to accept your payment over the phone.... If you do not want to pay that $5 you can either go online and pay OR use their automatic system to pay.
Now, I never set up an online account for my mom.... So I get online and start the process.... fill out the forms etc.... and guess what
THEY SEND A CONFIRMATION NUMBER TO MY MOM'S PHONE!!!! Really, the phone that you CUT OFF?
So now I am really fuming as I have been told a number of things by a number of people and none seem to match.... but, to try and get moving on I decided to use the automated system and at least try and get the phone back to working.... Now, this is great... the total bill up to now is $300+, but I have paid about $180 of that and there are late fees included that should not be.... what does the automated system say
"you need to pay $200.01 right now in order to get your phone service re-established AND you will be charged a fee to get your phone back online" 





REALLY
You do not apply my payments properly because you changed something on your end, tell me that I can send in proof and then do THIS....
And to top it off, I had not looked closely at the bill, but they started to charge $8.59 per month for long distance which we never ordered!!! I do not know how many months this charge has been there.... now, this is my fault for not noticing, but really.... change a bill just because?
Now, I do have a question after this... can I get my mom's phone number ported over if I still owe money to them? I am thinking of just going to Comcast and deal with them for awhile.
Edit to add.... I cannot talk to anybody as the office is closed!!! Have to wait... hopefully someone is there tomorrow...
I pay my mother's bills. I saw where the AT&T bill did not show a payment. I was thinking that it was the timing of the payment so did nothing. Well, a month later the bill showed TWO missed payments.....
So, I call AT&T to say that the payments were made. They said tough, we do not have records of these payments.... get in touch with your bank. SO, I go online with Chase and put in a request on proof of payments etc. Now, I notice that the address to send the payment had changed. So, I made a change to the payment system and make the current payment less the late fee since I was not late. I was thinking that things were going OK....
BUT, last week I get a letter saying that they were going to cut off her phone. I called and talked to a guy there and said I made a payment. He confirmed the payment but also told me that they had not received Nov or Dec payments. I said that I had tried to get the bank to show proof and thought they had. That I would get the proof and send it in. He said OK that he would note it and the line would not be cut. So I go online to get the 'proof' that these payments were made, but AT&T will only accept snail mail. I was going to send it in today but found out that they cut off my mother's service
SOOO, call today and am told that NO, it is not Nov and Dec that was not paid but Jan and Feb!!! That they cannot do anything until they get a payment and oh by the way we will charge you $5 to accept your payment over the phone.... If you do not want to pay that $5 you can either go online and pay OR use their automatic system to pay.
Now, I never set up an online account for my mom.... So I get online and start the process.... fill out the forms etc.... and guess what
So now I am really fuming as I have been told a number of things by a number of people and none seem to match.... but, to try and get moving on I decided to use the automated system and at least try and get the phone back to working.... Now, this is great... the total bill up to now is $300+, but I have paid about $180 of that and there are late fees included that should not be.... what does the automated system say
REALLY
And to top it off, I had not looked closely at the bill, but they started to charge $8.59 per month for long distance which we never ordered!!! I do not know how many months this charge has been there.... now, this is my fault for not noticing, but really.... change a bill just because?
Now, I do have a question after this... can I get my mom's phone number ported over if I still owe money to them? I am thinking of just going to Comcast and deal with them for awhile.
Edit to add.... I cannot talk to anybody as the office is closed!!! Have to wait... hopefully someone is there tomorrow...