My Xfinity Nightmare!

[marko]

Best of luck. Let us know when the check is in the bank!

The money arrived in the credit card account this morning! The big question will be if I get another invoice in April. Will advise in May!

 

[ERD50]

I'm curious regarding those that said all their problems went away when they got fiber? The problems that OP has discussed aren't technical problems with the internet/cable service, they are bureaucratic problems with customer representatives and billing.

So how does going to fiber solve those issues? Is it a different company from Xfinity/Comcast?

 

[CO-guy]

Before our last move I had to return our cable box and modem to Comcast. I completed everything to close the account and then just needed to drop off the equipment. When I walked into the Comcast location, a woman at the reception desk directed me to an "amusement park" long line of irate customers and said I needed to wait. I tossed the cable box and modem into the air and it crashed loudly on the floor. Then I looked back at the receptionist and said, "nah," before walking out.

 

[aja8888]

I'm curious regarding those that said all their problems went away when they got fiber? The problems that OP has discussed aren't technical problems with the internet/cable service, they are bureaucratic problems with customer representatives and billing.

So how does going to fiber solve those issues? Is it a different company from Xfinity/Comcast?

I had Comcast at the old house. Same bad customer service issues. At my new house, I have brand new dedicated fiber right into my house - all underground (EZFiber), 1 GB of it. No issues, fast as hell. All I have is a company supplied modem and router. Never had to call CS and my $69.00 bill is auto paid.

 

[Dalton]

I gave the supplier her forwarding address and phone number. It was her funeral home. They said it would ruin her credit rating. I said she no longer cares. Never heard from them again. They wanted my contact info! Sorry!

They had my contact info, from when I first called, which was fine. I was executor so had assurance that I wasn't personally liable, and reminded them each time I spoke with someone at Xfinity. My sister said to just pay them... hell no

About two hours later I got an email saying that the account was closed and two more saying that a credit was on the way. I've been at this since the middle of January.

Now, I could get another invoice next month, but now I have the direct line and name of the corporate lady who's supposed to call me back on Monday.

But as you/we say "a sale is not a sale until money's in the bank"

Hopefully this resolves the issue for you, and glad you got the money in hand. After I got the first bill for 3 months worth, the nice guy I spoke with said they owed me like $200, and I told him "you don't owe me anything, just get this account closed." A week later I got a bill that said they owed me almost $250, and to expect a credit. A month later, got a new bill with some other number that I "owed" plus more late charges.

When I moved in 22 years ago, my option was DSL or satellite. Called Comcast and they said they don't provide service here and had no plans to. Nobody's threatened to install fiber yet, so I'm stuck with my 4gb dsl line (and they stopped upgrading the service, so it appears I'm really stuck with 4gb until I go satellite, I guess). There's a tower that got installed during covid, that is about 2 miles away, but the 5g service area blob goes around my street...too much tree cover, I guess.

 

[marko]

The money arrived in the credit card account this morning! The big question will be if I get another invoice in April. Will advise in May!

Update: the beat goes on....

I got an invoice for $0.53 this morning. Called the fraud department again.

Didn't really get a good answer other than that they confirmed the account was closed last month and that this could be some left over tax thing. They can keep the 53 cents, I just want this to end. Will advise in June or July.

 

[athena53]

In the 1980s, I asked my SIL and BIL, who were early investors in cable (made a fortune using investors' money to buy a franchise, added subscribers, improved programming and sold the franchise at a profit) for a good cable company stick. They said Comcast was "a good little company". It split multiple times till my cost basis was about $2/share. It's around 30 now. I sold mine ages ago but it was a nice run.

When late DH and I moved here 10 years ago, the previous homeowners had Comcast and told us that if we went with Comcast we'd be guaranteed the same rate they were paying for 2 years. We signed up. They told us they couldn't tell us what the previous homeowners were paying- it was "confidential" - but they did say we'd get a $200 gift card for signing up. We never got it. The husband of the couple repeatedly asked the realtor if we'd signed up with Comcast. I suspected they promised HIM $200 if we signed up and they didn't intend to pay both of us. I never followed up.

For me, the breaking point was when the rate DID go up. It was a small amount, just passing on the increase from one of the content providers, but that was the death knell. When looking at Google Fiber I asked Comcast what they'd charge for Internet only- no programming. The cost was higher than what I was paying WITH programming. It made no sense. I've been very happy wit Google Fiber + Netflix and used Ting on my phone for years but now have Mint. I will never bundle those services together,