New Click to Cancel rule

The best thing I heard in years. I hope it works they the intend it too. We will see, thanks for sharing this info.
 
I think the difficulties in cancelling gym memberships and newspaper / magazine subscriptions were the big motivating factors behind this regulation.
Interesting. Both gyms I belonged to had no trouble cancelling me when they went bankrupt during Covid. Not so much as a letter or phone call. Just locked doors with a sign on it giving the bad news.
 
Sirius XM is screwed. They are so hard to cancel. They absolutely rely on the fact that you must interact with someone to both make you avoid doing it and then to pound you with save offers. It took me two failed attempts to even try to cancel and then after W0 minutes dealing with a chat suddenly the $5 for 12 months thing popped out.
By coincidence, I just cancelled a SiriusXM account this morning. They have an AI chatbot doing it now, so I didn't have to interact with anyone on the phone. The whole process, including refusing their offers, took only about a minute or two. That's progress!
 
By coincidence, I just cancelled a SiriusXM account this morning. They have an AI chatbot doing it now, so I didn't have to interact with anyone on the phone. The whole process, including refusing their offers, took only about a minute or two. That's progress!
Yeah, but I bet you'll be inundated with texts and e-mails "inviting" you back! You'll never hear the end of it. :facepalm:
 
My worst experience ever was with American Home Shield, Sirius was easy by comparison. I was on the phone over an hour with three different people to get it cancelled. I really like the idea that it should be as easy to cancel a service as it is to enroll.
 
...

Netflix is great, I can cancel easy and they are clear about it, plus they let me re-signup with all my existing data available.

...

Are you sure about Netflix keeping your data? Because a few months ago we were going to be out of the country for almost a month and were caught up on anything we wanted to see on NF. So we decided to cancel for a few months. When I went to cancel on the website, NF told me that I could suspend my account for a month and keep my viewing history/recommendations/data/etc. But if I "cancelled" I would lose that data.

We ended up suspending for a month. Might do that regularly as new, interesting stuff on NF ebbs and flows.
 
I just cancelled Sirius-XM. It was relatively painless. All done online. Of course there was still the aggravating part where they keep offering lower and lower 'deals' to keep you on board, but all I had to do was keep telling the chatbot "NO".

Questionable as to whether this experience counts as being at least as easy as signing up in the first place, but it's much better than arguing with someone in a call center somewhere.
 
Are you sure about Netflix keeping your data? Because a few months ago we were going to be out of the country for almost a month and were caught up on anything we wanted to see on NF. So we decided to cancel for a few months. When I went to cancel on the website, NF told me that I could suspend my account for a month and keep my viewing history/recommendations/data/etc. But if I "cancelled" I would lose that data.

We ended up suspending for a month. Might do that regularly as new, interesting stuff on NF ebbs and flows.
Well it worked for me many years, but this year I didn't do it, as I could stream data during the Summer (quite novel to watch a tv show on my phone in the woods!).

I just looked at Cancel and can see they changed it, but a cancel "Canceling your membership means losing access to personalized recommendations." I read that as the data is still there but you can't browse to see recommended to watch shows or watch.

A suspend for 1 month is good if a person is only going to be away for 1 month.

You can download a list of all shows you have watched for years, which is pretty neat.
 
I recently canceled a subscription with a few clicks (a reasonable "are you sure" and a reduced cost offer) that I had understood required a telephone call.
 
Back
Top Bottom