Newbie to EVs. Please help me with charging and other issues.

How do you handle lack of ground in 240VAC circuits?

I'd like to "steal" the 30A electric dryer circuit for a EV outlet (by using a smart plug with the dryer priority)

But the 240VAC circuits in my home (only 100A service) are all 3-wire, so no ground.
 
audreyh1 said:
Tesla supplies that kind of valuable info in a series of excellent orientation videos that the customer is encouraged to watch before picking up their car, even before doing a test drive. Yes, that’s a different way of doing things. Probably much more attuned to the younger generations of car buyers. Frankly I loved not dealing with a traditional car dealership.

Our Tesla showroom got us going with setting up the phone keys etc., and answered any questions we had. I’m sure we reviewed doors, glove box unlock etc. I was already well prepared having watched the recommended videos and read everything I could including posts on a Tesla user forum. I also watched the orientation videos before my test drive.
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It would have been great to be steered to watch the videos. Where can I find them?
 
planuntilthefisthits said:
It would have been great to be steered to watch the videos. Where can I find them?
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I was given links to these videos when Tesla sent me texts to prepare for delivery.

Links are probably available in your Tesla app.

From the Taking Delivery web page:
Specifically on charging: https://www.tesla.com/support/interactive-videos/get-to-know-tesla-charging

The Tesla Taking Delivery web page is at: https://www.tesla.com/support/taking-delivery
 
TheWizard said:
*chuckling at "piece of xxxx GM charger"*
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We didn't buy the Tesla X because of poor customer service. We are regretting that decision every day. Our piece of xxxx car has been into service 7 times over 12 months due to major failures.
 
ncbill said:
How do you handle lack of ground in 240VAC circuits?

I'd like to "steal" the 30A electric dryer circuit for a EV outlet (by using a smart plug with the dryer priority)

But the 240VAC circuits in my home (only 100A service) are all 3-wire, so no ground.
Click to expand...
I don't think you understand.
The third naked copper wire is ground...
 
audreyh1 said:
I was given links to these videos when Tesla sent me texts to prepare for delivery.

Links are probably available in your Tesla app.

From the Taking Delivery web page:
Specifically on charging: https://www.tesla.com/support/interactive-videos/get-to-know-tesla-charging

The Tesla Taking Delivery web page is at: https://www.tesla.com/support/taking-delivery
Click to expand...
Incredibly helpful! Thank you for sharing. It is real negligence that the sales team never bothered to let me know about these resources. However, to be fair, the delivery team member did give me the cursory help I described earlier--much better than the DIY delivery shown in the Taking Delivery video.
 
RetiredHappy said:
We didn't buy the Tesla X because of poor customer service. We are regretting that decision every day. Our piece of xxxx car has been into service 7 times over 12 months due to major failures.
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So, I have had the car for 5 days so far. Great car (so far), but if Tesla had a "White Glove" concierge-type service where you could actually talk to someone 24/7, I'd subscribe.
 
planuntilthefisthits said:
So, I have had the car for 5 days so far. Great car (so far), but if Tesla had a "White Glove" concierge-type service where you could actually talk to someone 24/7, I'd subscribe.
Click to expand...
We were pretty much ignored when we wanted to test drive the Model X one time before putting our deposit down. We had test driven the Y the day before and it was a no for us because it was small, compared to our existing car then. The salesguy had test driven the X and shown us the FSD feature the prior day. Anyway, our salesguy had an emergency and introduced us to another sales guy. This other guy had a couple of small envelopes in his hands and told us he was just going to the office behind the door and would come right back out. Twenty minutes later there were no signs of him. Another person asked if we had been helped. We explained that we wanted to test drive the X and the person said OK, let me get you the key. By then, that guy showed his face and seeing that his colleague was going to get the key, he just walked off. She got us the key, we test drove and came back. No one was in the showroom. We waited 5 minutes and dropped the key off at the reception desk and left. We headed to the Cadillac dealership and bought the Lyriq Sport 3 the same day.
 
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So, I've used a Supercharger once, and it was a seamless experience. The use of the Mobile Connector has been anything but:

I live temporarily in a townhouse with a shared parking structure. They allow you to use the 120 receptacles to charge for a monthly fee, I plugged in the Mobile Connector, and it gave me a warning that the charging speed was reduced, and there was a green light with a sequence of 5 flashing red lights. This seems to indicate a problem with the Mobile Connector. I tested the Mobile Connector with five or more receptacles in two different garage structures, and even in my apartment. Same result. Called the service center. No answer. No call back 24 hours later. Left a text message with the sales team. No guidance given. Messaged the Service team. No response. Finally found the Service appointment feature on the app, and made the earliest appointment available--20 days in the future.

As I said in the post immediately above, I'd pay for a "white glove" concierge.
 
planuntilthefisthits said:
Incredibly helpful! Thank you for sharing. It is real negligence that the sales team never bothered to let me know about these resources. However, to be fair, the delivery team member did give me the cursory help I described earlier--much better than the DIY delivery shown in the Taking Delivery video.
Click to expand...
I was sent all of this when I did the purchase through the app. I'm surprised you did not get that as well, or maybe you missed it? 🤷‍♂️

Flieger
 
RetiredHappy said:
We were pretty much ignored when we wanted to test drive the Model X one time before putting our deposit down. We had test driven the Y the day before and it was a no for us because it was small, compared to our existing car then. The salesguy had test driven the X and shown us the FSD feature the prior day. Anyway, our salesguy had an emergency and introduced us to another sales guy. This other guy had a couple of small envelopes in his hands and told us he was just going to the office behind the door and would come right back out. Twenty minutes later there were no signs of him. Another person asked if we had been helped. We explained that we wanted to test drive the X and the person said OK, let me get you the key. By then, that guy guy showed his face and seeing that his colleague was going to get the key, he just walked off. She got us the key, we test drove and came back. No one was in the showroom. We waited 5 minutes and dropped the key off at the reception desk and left. We headed to the Cadillac dealership and bought the Lyriq Sport 3 the same day.
Click to expand...

When I was getting ready to buy my 2004 Acura TSX i went to the local dealership at least six times over a month or two to look at each color as they happened to have one coming through. The poor sales woman dealt with me all that time. This dealership seemed to not keep inventory and once I decided on the grey one it would come in four weeks.

To close the deal, I was handed off to some other guy. When it came to what trade-in my 1993 Honda Prelude would get he was rude and basically it was a piece of crap and maybe offered $500.

I was devastated and went home almost crying. I called an Acura dealer about 40 minutes away. He was said he had a grey one that I could pick up the next day. He was very nice but explained that my trade-in value was not that much. I bought the TSX from him and kept the Honda.

I should also mention that I went to look at Mercedes wearing my normal work outfit (which caused people in the department store to ask me which aisle to look in). There were three salesmen talking in an office. I stood there for 15 minutes then left. I had enough money in my checking account that day to probably buy two of the low end Mercedes sedans.

For my first Tesla, I just bought it on the web site, studied the videos for a week and went to pick it up and drive it home without ever sitting in a Tesla. I had, however, spoken to several happy owners that I saw in parking lots.
 
planuntilthefisthits said:
So, I've used a Supercharger once, and it was a seamless experience. The use of the Mobile Connector has been anything but:

I live temporarily in a townhouse with a shared parking structure. They allow you to use the 120 receptacles to charge for a monthly fee, I plugged in the Mobile Connector, and it gave me a warning that the charging speed was reduced, and there was a green light with a sequence of 5 flashing red lights. This seems to indicate a problem with the Mobile Connector. I tested the Mobile Connector with five or more receptacles in two different garage structures, and even in my apartment. Same result. Called the service center. No answer. No call back 24 hours later. Left a text message with the sales team. No guidance given. Messaged the Service team. No response. Finally found the Service appointment feature on the app, and made the earliest appointment available--20 days in the future.

As I said in the post immediately above, I'd pay for a "white glove" concierge.
Click to expand...
Grok suggests you might try calling 877-798-3752.

Grok does seem to agree with you that the Mobile Connector may be defective.

Also, once they eventually look at your service request they may send you messages via the Tesla app and possibly just swap the Mobile Connector, especially if you get the 5 red lights without the car involved.

Keep an eye on your app in a day or two for messages. I think your phone should pop a notification if yopu have a message.
 
I seem to remember that the video instructions were one step in the delivery tasks.
 
I prefer the Tesla app for locating fast chargers even when I'm not driving a Tesla. I have a NACS adapter for my Bolt and I bring it along when I travel since don’t know what Avis will give me. I haven’t had trouble with chargers being out of order, but I've heard a lot more complaints about non-Tesla chargers. The EVGo, A Better Route Planner, Electrify America, Plugshare (crowd sourced), and ChargePoint apps are all useful. Set them up with your credit card when you download them.

The Tesla navigation app in your car will tell you where to charge. It’s very accurate and you can trust it. The first long distance drive is scary, but after that it's really no more difficult than buying gas.

When you’re in your permanent home, you'll love charging in your garage. It's so much better than buying gas.

I've been driving my husband’s Tesla this weekend. It’s kind of weird compared to my more conventional GM car. The windshield wiper thing is annoying. It’s just an oddball company.
 
planuntilthefisthits said:
So, I have had the car for 5 days so far. Great car (so far), but if Tesla had a "White Glove" concierge-type service where you could actually talk to someone 24/7, I'd subscribe.
Click to expand...
Teslamotorsclub.com Tesla Motors Club is an incredible resource.

I also read the manual, which is online of course.
 
You can also ask Grok questions. I usually ask it as part of my X (Twitter) but you can access it in your Model Y by holding the voice button on the right side of your steering wheel for a longer time. You can then just talk to Grok.
 
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