OH the JOYS of changing banks....

[CO-guy]

We had the same issue.. Came back from vacation to about all our bills bouncing. They paid back all the fees.... Then it happened again the next month ... they paid the fees AND that month's mortgage payment for the inconvenience. They said that somehow the system created a duplicate account and they couldn't delete it, so they changed the payment to 0.... For several years we 2 mortgages.

I knew I wasn't alone in this issue when the branch manager said they couldn't afford to reimburse me.

From what I recall, I was clear that if we couldn't resolve the issue, my next stop was small claims court and he said, "Do what you have to do." So, I did.

 

[COcheesehead]

Billpay is also often a service of your brokerage so if you change banks, the Billpay is not changed.

 

[FlyingCircus]

Since this old thread has been resurrected, this statement in the OP caught my attention. Setting up billpay is one of the main reasons I am loathe to leave my primary bank. I assumed I would need to manually enter payee account #s. Is there some way to “transfer” the data from the old to the new? Which bank does that?

No option to transfer the bill pay info. In fact, make sure you check with the new bank to make sure they use FISERV (or parhaps there's an equally functional alternative now) - strong majority of banks use it. I tried out my old credit union's service, it failed badly - no e-billing, a fraction of the companies signed up to be within it so it was just mailing most checks with a 7 to 10 day lead time requirement.

 

[Koolau]

This topic reminded me of when I "quit" Wells Fargo. Our checking, savings, and mortgage were all with them. Around 10 years ago, they accidentally charged me 2 monthly mortgage payments in the same day due to some kind of technical glitch. The second payment was reversed within a few days, but not before causing a handful of overdraft charges.

While they quickly reversed their own overdraft charges, they initially refused to reimburse me for late fees, interest and other charges stemming from the double charge. So, I filed the paperwork to take them to small claims court. At that point they agreed to cover my losses, but I still closed all of my accounts and moved to a different bank. I still remember the branch manager asking what it would take to keep my business. "Go back in time and don't act like a jerk."

Yeah, I had a similar incident with the Family Business checking account which typically carried $35K or more - no interest. We didn't want to leave cash at the business so did a nite deposit for many years. At some point they decided to charge $3 for each time they had to open the night deposit. I warned them I would take all $35K out if they went through with it and the manager shrugged. I closed the account and took every thing to another bank (This after 40+ years at the same bank).

6 months later, I got a call asking why we had closed our account. Later I felt kinda sorry for the young executive who called and had too listen to my tirade.

 

[CaptTom]

Many years ago, my mother received an inheritance. Six figures, which was a lot of money back then. She had it in the same bank I used. One day we both got letters saying the bank was going to start charging a fee for their checking account.

My mother didn't say a word. She walked in the bank and filled out a withdrawal slip for the full amount to close the account and took it to the teller.

It wasn't long before she was in the manager's office, being asked what they could do to keep her as a client. Obviously she never paid a checking account fee again,

 

[Koolau]

Many years ago, my mother received an inheritance. Six figures, which was a lot of money back then. She had it in the same bank I used. One day we both got letters saying the bank was going to start charging a fee for their checking account.

My mother didn't say a word. She walked in the bank and filled out a withdrawal slip for the full amount to close the account and took it to the teller.

It wasn't long before she was in the manager's office, being asked what they could do to keep her as a client. Obviously she never paid a checking account fee again,

I'm glad it w*rked for her. "My" banker acted like he could have cared less until it was long passed too late. Good for your mom!

 

[old medic]

More joys...... My Credit Score took a sudden dive.... over 50 points.... all the new accounts...
Dam BS

And it continues... We had a personal line of credit for buying larger stuff during the house rebuild, Well paid it off and they closed the account...
dropped 31 points...

 

[Original Wally]

This topic reminded me of when I "quit" Wells Fargo.

My Wells Fargo story: When DW and I were YOUNG (centuries ago) we had a Wells checking, savings and a Master Charge credit card. Back in the mid 70's - cost us something like $25 per year for the CC. I got an offer from a different institution for a (gasp!) FREE credit card. Went to Wells to explain that I needed to drop their CC. Mgr said - well, WE can offer you a free card too! My response - so if I hadn't come in you would have been happy to keep charging me? If YOU had come to ME with the free CC issue I would have been happy, NOW all I see is someone I can't trust at all. Closed my acct and moved to a local CU.