What I find really refreshing is the government did something that companies used to do: limited betas or alphas with consent of the users, massive testing, then final roll out.
Unfortunately, companies of late have been just pushing sh** to users and breaking everything. The one that got the most attention is Sonos. They bricked a bunch of legacy devices, but it wasn't much better for the new devices. The anger of users bubbled up so strongly that even people like me, who don't have a Sonos, have heard about it multiple times. I'm not an iPhone user, but I've heard some similar issues through the years with maps and AI. Apparently, they threw in the towel on AI and are working with an AI company.
Let's not let Apple's competitor off the hook though. Googlle broke Nest really badly, and of late, I've been seeing pictures of people tossing out all their legacy Nest products in disgust. Again, not a Nest user, but this is bubbling up to the greater awareness.
My personal experience with this was SiriusXM. They had a great app. Then completely broke it. It took 6 months for them to fix, and frankly, it is still worse than the app of 2 years ago.