Redemption Freeze >>
We do not have an ACAT lock, however, you can request a Redemption Freeze.
You can request a redemption freeze on your accounts by calling us. Redemption freeze requests made over the phone are temporary and are only valid for ten calendar days. No redemptions or exchanges will be processed for the account while the freeze is active. This includes any transactions placed on the same day the freeze is initiated.
The freeze will be automatically removed after ten days unless we receive a written request for a permanent freeze. If you wish to make the account freeze permanent, please send a written request to the following address: