I had a terrible experience with GEICO. I was insured with them for a little over 6 years and never filed a claim or anything like that in the entire life of the policy, throughout my time with them my rates continued to increase every 6 months with no explanation.
One day I needed to use my roadside assistance as I was pulling my boat trailer and somehow got a flat tire on the very rear axle of the trailer. I had no way to lift trailer with the boat on it so I called them to see if that was covered. They informed me that though they had the best roadside service in the industry, it was not covered because it wasnt attached to my truck. I explained that it was attached to my truck but through my creative and elaborate situation I painted, they were not budging. I asked what the difference was when I was still stranded on the side of the road with a flat tire in my truck? I mean I dont see what the real difference is if you are paying to change the tire whether is it on my driver side or on the trailer behind me but that is beside the point I guess. I ended up walking and getting it all done myself.
Few days later I get a letter in the mail about a renewal and that my rate was going to be 20 or 25 dollars a month higher. I called them and asked what the deal was as I had just turned 25 and heard that the rates were supposed to drop at that time. The woman I was talking to informed me that the new price reflected my discount along with the many other discounts I was already receiving. My new rate was something like $185 a month, my previous was something like $160. She was trying to convince me that my new rate was cheaper.... This went on for about thirty minutes and her math eluded me to how the number 185 is LESS than 160, she was dedicated to it so I moved along.
I called around and found insurance, which I carry now for $96 dollars/month and have slightly more coverage. When I called GEICO to inform them that I would be switching, I apparently got in touch with the owner of the company because this lady seemed personally offended that I was switching and got rude with me about it. I let her know that I was paying roughly half with the new company (State Farm). She told me that they would more than double my rates within the next billing cycle and that I should stay with GEICO because they give me so many valuable discounts! This is when I really couldnt deal anymore, I asked how with all of these discounts am I paying more than double the rate. She told me that they are just a better insurance company and that I get better service with GEICO, besides, they have an industry leading roadside service! LOL I almost lost it...
I gave her one chance to explain how their service was any better. I told her that the only thing I have eve received from an insurance company was the proof of coverage card and a receipt. If she could prove to me that her receipt was worth more than double what the other insurance receipt was, I would reconsider and stay. She paused for a minute and said "Sir, you get more than a receipt with us...." I said "You mean the envelope that it comes in?" She replied "Sir, you get peace of mind!" I laughed and continued to cancel my policy.
I really dislike dealing with insurance companies, it seems that they do everything they can to minimize their coverage when you need it and then up your premiums. They really irritate me which explains why I just went on this long rant hahah
Sorry, thats my insurance story.