Ugh, I was convinced to go into that very business with a coworker. People want to pay you too little to do way too much, they surf porn and download games filled with spyware and scream at you when their data is lost, like it's your fault. You upgrade them and one icon is missing for some useless crap and they are all ticked off. Never again. In a big corp. you impose the rules and have a standard hardware baseline. Home support is just too much of a nightmare. Too many variables and more often than not you are treated rather poorly. 
