"Unskilled and Unaware of It: How Difficulties in Recognizing One's Own Incompetence Lead to Inflated Self-Assessments"
"In 1995, McArthur Wheeler walked into two Pittsburgh banks and robbed them in broad daylight, with no visible attempt at disguise. He was arrested later that night, less than an hour after videotapes of him taken from surveillance cameras were broadcast on the 11 o'clock news. When police later showed him the surveillance tapes, Mr. Wheeler stared in incredulity. 'But I wore the juice,' he mumbled. Apparently Mr. Wheeler was under the impression that rubbing one's face with lemon juice rendered it invisible to videotape cameras."
"Not only do these people reach erroneous conclusions and make unfortunate choices, but their incompetence robs them of the cognitive ability to realize it."
The article is packed with more priceless quotes that are sure to be nailed to many management doors this week...
"In 1995, McArthur Wheeler walked into two Pittsburgh banks and robbed them in broad daylight, with no visible attempt at disguise. He was arrested later that night, less than an hour after videotapes of him taken from surveillance cameras were broadcast on the 11 o'clock news. When police later showed him the surveillance tapes, Mr. Wheeler stared in incredulity. 'But I wore the juice,' he mumbled. Apparently Mr. Wheeler was under the impression that rubbing one's face with lemon juice rendered it invisible to videotape cameras."
"Not only do these people reach erroneous conclusions and make unfortunate choices, but their incompetence robs them of the cognitive ability to realize it."
The article is packed with more priceless quotes that are sure to be nailed to many management doors this week...