What is your opinion of PenFed?

wildcat

wildcat

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I just did a little investigating and I found out that I can open an account there. Worth it? Can I manage everything online?

I already belong to a credit union so I am just trying to figure out if they are that much better. Thanks for the feedback.
 
I opened an account when they had a special on cd's at 6.25%. They seem to run specials once a year. Also opened a checking account with them. So far so good.
 
I have a CD there and got a car loan. They have given me good service thus far and even honored the low rate on the car loan after rates went up. Very strong financials, too.
 
I have a CD with them and the service is very good and the check is always on time. No problems!
 
So is the process pretty standard - open a checking/saving in order to buy CDs or apply for loans?
 
Perfectly happy with them so far, although all i've done is put money into their cd's.

Should I try to take money out and find that they've run off to Tortuga with it, my opinion might change somewhat.
 
I use the CD and the Visa card. (Didn't realize I was geting 5% back on gas -- thanks Maddy -- that and the Prius are keeping me from feeling too much pain at the pump these days, although wife keeps borrowing the Prius which is a drag and now wants here own, oops!)

Everything I've seen about PenFed is such a refreshing experience after having dealt with banks all my life. They are really very competent. Scary actually. Where do they find all these intelligent, knowledgable customer service people? How come none of the banks can find them? Is it all a big CIA front operation?
 
Easy answer Bob...most of penfeds customers are heavily armed, including bombers and even nuclear weapons.

Not really the sort of people you're going to want to piss off by giving half assed service to.

Now I just wish Costco took visa...all i'm getting is a lousy 1% from that amex card.
 
cute fuzzy bunny said:
Now I just wish Costco took visa...all i'm getting is a lousy 1% from that amex card.
Click to expand...

So true -- about the only thing that shows up on our Amex card anymore is the Costco charges. I looked into Amex's cashback card and it was nowhere close to the Penfed Visa.

My general feeling about Penfed is if you find the best rates, terms or fees on any financial service across the whole gamut of cards, banks etc. and Penfed's will be at that rate or better.

One caveat -- their best CD rates seem to be in January -- they do a sort of a 'fund the year' thing I gather, and their rates are best-in-class then, but the rest of the year they are merely great, but not necessarily best.
 
PenFed's been great, search the board for that keyword in other laudatory threads. I regret dragging my feet over joining for a couple years.

In addition to high CD rates they have low minimums, which I appreciate for being able to buy multiple little CDs instead of one huge honker. If I have to break a CD for spending cash the penalty will be that much smaller. (In that regard I think that Penfed is eating NFCU's lunch.) Keeping the CDs under $10K also avoids some of their homeland-security reporting bureaucracy.

ESRBob said:
Everything I've seen about PenFed is such a refreshing experience after having dealt with banks all my life. They are really very competent. Scary actually. Where do they find all these intelligent, knowledgable customer service people? How come none of the banks can find them? Is it all a big CIA front operation?
Click to expand...
A banker would tell you that the slimy non-profit CUs are wasting all their shareholder's ill-gotten gains on hiring real employees and greasing the palms of professional lobbyists... it's almost as if they care more about their customers than about their compensation plans!
 
Yeah, something along the lines of co-ops being able to do a better job than regular private companies because they don't have to pay dividends and profits to those pesky shareholders (I know there are some regulatory/tax breaks too) Funny thing though for all us capitalism-loving investors to consider-- three of this Board's favorite companies are, loosely speaking, co-ops: Vanguard, Costco and PenFed...
 
I picked up a couple of CDs when they were at 6.25% and I recently got their 1.25%/5% credit card.

So far they've been great to deal with. Although I haven't tried to get my money back yet :)
 
magellan_nh said:
I picked up a couple of CDs when they were at 6.25% and I recently got their 1.25%/5% credit card.

So far they've been great to deal with. Although I haven't tried to get my money back yet :)
Click to expand...
where do you get the 6.25% CDs?
 
I have never done any business with PenFed, but I was wondering how their services compared to USAA.

I am a member with USAA and I have: Checking accounts, Homeowners Insurance, Mutual Funds, ROTH IRA, and car insurance and I am very please and satisfied with their service. Also, this year they were considered as one of the best customer service companies.

Am I better off switching to PenFed or USAA has better customer service and products?

Thanks!
 
xmanz3 said:
I have never done any business with PenFed, but I was wondering how their services compared to USAA.
Am I better off switching to PenFed or USAA has better customer service and products?
Click to expand...
Not a clue. I only use PenFed for the best CD rates I've been able to find.

Speaking as a 25-year USAA customer, I wouldn't buy USAA's mutual funds any more than I'd buy car insurance from Vanguard or home insurance from Fidelity...
 
Even though if you are getting a return of 26% and 21% with an expense ratio of 1.3 and 1.5%??

I believe that is the only reason why I have not switch to Vanguard or Fidelity yet, but I am still planning to buy some funds with Vanguard.
 
What asset classes and risk levels are those funds and during what time period?

For example, most of the equity vanguard funds are giving that sort of 1 year return at an expense fee averaging below a quarter percent.
 
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