I try to be patient and avoid have a "peeve", but this is an annoying situation.
Our dishwasher door latch broke. A simple repair, I just need a part. I did a search on Amazon, but could not find anything that seemed to match.
I go to an online parts site (Appliance Parts 4 All). The website states the part is in stock. It also states "parts that are in stock ship within 48 hours"). Fine, I order it. I get a confirmation for my order, which also indicates a followup email will be set when it ships with a tracking number.
A week goes by, no tracking number. I contact their customer service. First, they tell me "We will have to contact the warehouse to see what is going on". A day later, they respond: "Well, actually the part is not in stock, we are contacting the manufacturer to see when we can get it". A day later, they respond again: "We cannot get the part from the manufacturer for at least a month, then it will be 3-5 business days before we can send it out".
I look around, find another site (Sears Parts direct) that also says the part is in stock, and the estimated ship time for it is 2-3 days. So I order it from there, and cancel my order from Appliance Parts 4 All (who at least promptly refunded my money).
Sears confirms my purchase, and sends me a link to check the order status. a day after ordering, the link reports "In process". But... the next day, the link reports "Backordered", and no indication of the time.
As you can imagine, on both sites, they still describe the part as being "in stock", and that you will receive it in a few days.
I do not mind, if on the part description, a vendor states that "this part may take a while". I just want them to be honest. But when they state it is in stock, and that one should receive it in a few days, and then after you order than turns out not to be the case... Sheesh.
I am going to continue to scour the Amazon website to see if I can find anything. Will also check Ebay. Sometimes searching just the right way turns it up. Fingers crossed...