planuntilthefisthits
Full time employment: Posting here.
How did your time get wasted today?
I'll start:
I called Alaska Airlines to make a change in a future itinerary. Same place, same day, same class of service, different flight number/departure time. Started the conversation with the exact details, including my record locator. I finally ended the call with my requested change 2.25 hours later.
Oddity #1: After putting me on an extensive hold, CSA says that flight will cost $3,000 more that the flight I'm currently holding. I then tell the agent that I'm online and see if it $1K more, and I'll pay that price.
Oddity #2: After putting me on an extensive hold, CSA says that I'm right and the flight will cost $1K more. She puts me on hold again, only to return and say that there will be no price difference! (I briefly think I'm a big shot and getting great customer service). She puts me on hold again.
Oddity #3: (While holding forever, I look at my online account, and see that they have put me in the Main Cabin, not first class. The reason that I'm not be charged extra is that the Main cabin costs less than the F seat I have been holding.) CSA finally comes on the phone and says that the change has been made and is there anything else I need? I tell her that she has me in the Main Cabin, not the F cabin. "Oh my," she says, and puts me on another long hold.
Oddity #4: (While holding forever, I see online that I am now in the F cabin.) CSA returns and tells me that I am now in the F cabin, but they will have to charge me $1K more. I ask what about the no extra charge she promised me. She said that was a mistake of her colleague she was talking to. I tell her to book me and I'll pay the difference.
Near the very end of this 2 1/4 hour journey, I ask for compensation for having to go through this extended process. She offers me a $15.00 voucher, which I decline. (I'll take it up with corporate and take my chances there.) I have recorded nearly the whole phone call and have a transcript of it.
N.B.: I was really proud of myself. In my younger days I would have blown my top. This time, I was Mr. Patience. Boy, is getting old having an effect.
Got any time-wasters to report?
I'll start:
I called Alaska Airlines to make a change in a future itinerary. Same place, same day, same class of service, different flight number/departure time. Started the conversation with the exact details, including my record locator. I finally ended the call with my requested change 2.25 hours later.
Oddity #1: After putting me on an extensive hold, CSA says that flight will cost $3,000 more that the flight I'm currently holding. I then tell the agent that I'm online and see if it $1K more, and I'll pay that price.
Oddity #2: After putting me on an extensive hold, CSA says that I'm right and the flight will cost $1K more. She puts me on hold again, only to return and say that there will be no price difference! (I briefly think I'm a big shot and getting great customer service). She puts me on hold again.
Oddity #3: (While holding forever, I look at my online account, and see that they have put me in the Main Cabin, not first class. The reason that I'm not be charged extra is that the Main cabin costs less than the F seat I have been holding.) CSA finally comes on the phone and says that the change has been made and is there anything else I need? I tell her that she has me in the Main Cabin, not the F cabin. "Oh my," she says, and puts me on another long hold.
Oddity #4: (While holding forever, I see online that I am now in the F cabin.) CSA returns and tells me that I am now in the F cabin, but they will have to charge me $1K more. I ask what about the no extra charge she promised me. She said that was a mistake of her colleague she was talking to. I tell her to book me and I'll pay the difference.
Near the very end of this 2 1/4 hour journey, I ask for compensation for having to go through this extended process. She offers me a $15.00 voucher, which I decline. (I'll take it up with corporate and take my chances there.) I have recorded nearly the whole phone call and have a transcript of it.
N.B.: I was really proud of myself. In my younger days I would have blown my top. This time, I was Mr. Patience. Boy, is getting old having an effect.
Got any time-wasters to report?
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