I've had home warranties on 2 houses, two different warranty companies. I've tried to make claims 3 times now and have never received a single cent. The first time they claimed the repair wasn't covered, even though it seemed to me it should be based on the paperwork. The second time the repair didn't meet a high enough threshold, which I found out after the fact was $300 for a warranty costing me $480. That also wasn't in my paperwork.
The third repair was never completed - a microwave burned out and they only offered me $300 via check for a 7-year old microwave costing $1200 new + install. My paperwork specifically stated I had replacement cost reimbursement, but they said their paperwork said something different. Flat out refused to send me a copy of their paperwork or accept a copy of mine. Rarely answered their phone and when they did, refused to let me speak to a manager. Every time I was told to call back at a certain time, I was told the person I was trying to reach wasn't available because they kept changing which time zone I was supposed to be using. At one point I worked them up to $600 and decided to cut my losses. Agreed to accept $600, told them to mail the check. Two months later I still hadn't received the check and they said they hadn't sent it because nobody had confirmed my address. I tried to confirm my address then but was told only one person could do so, and they were on vacation. Another two weeks - no check. Finally confirmed my address two weeks after that. Another week goes by and I call checking for status - they haven't mailed the check yet and don't plan to for another "4-6 weeks." Then they estimated mail would take 2-4 weeks. Eventually they stopped answering the phone at all and their website disappeared.
Seven months of hell to try to get my money. Never again.
